Client Servicing Executive

Job Title: Client Servicing Executive
Location: Realatte Ventures Company

Job Summary

As a Client Servicing Executive at Realatte Ventures Company, you will play a critical role in maintaining and strengthening relationships with our clients. You’ll be responsible for ensuring customer satisfaction by addressing their needs, managing projects, and collaborating with internal teams to deliver effective digital marketing solutions. This role demands excellent communication skills, a strong client-first mindset, and the ability to handle multiple accounts effectively.

Key Responsibilities

• Client Management: Serve as the primary point of contact for clients, ensuring their needs and expectations are consistently met or exceeded.
• Project Coordination: Work closely with internal teams (Paid Media and digital marketing specialists) to manage project timelines, updates, and deliverables.
• Client Communication: Regularly communicate project progress, gather client feedback, and manage approvals. Ensure clarity and transparency with clients at each stage.
• Account Growth: Identify opportunities to enhance client relationships, upsell services, and contribute to the overall growth of client accounts.
• Problem Resolution: Quickly address and resolve any client issues or concerns, demonstrating a solution-oriented approach to maintain client satisfaction.
• Market & Trend Analysis: Stay updated on digital marketing trends and competitors to provide clients with proactive, valuable insights.

Requirements

• Education: Bachelor’s degree in Marketing, Business Administration, Communications, or a related field.
• Experience: 1-3 years in client servicing, account management, or a related role in a digital marketing agency or similar environment.
• Skills:
• Strong interpersonal and communication skills.
• Proficiency in project management tools and CRM software.
• Ability to handle multiple client accounts and projects simultaneously.
• Analytical mindset with a proactive approach to identifying client needs and growth opportunities.
• Website management of client will be great.

Job Type: Full-time

Pay: ₹20,000.00 - ₹35,000.00 per month

Experience:

• Client Servicing: 1 year (Preferred)
• Agency: 1 year (Preferred)
• Digital marketing: 1 year (Preferred)

Work Location: In person