Client Servicing Executive / Manager – Mental Health & Psychiatry Accounts (US Clients)

Client Servicing Executive / Manager – Mental Health & Psychiatry Accounts (US Clients)

Location

• Preferred: Gurgaon (Work from Office / Hybrid)

• Optional: Remote (India-based candidates only)

Working Hours

• Client-facing hours: 6:00 PM to 1:00 AM IST (US time zone alignment)

• Internal coordination: Availability during regular office hours for execution, follow-ups, and team alignment

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Role Overview

We are an Indian agency managing mental health, psychiatry, psychology, and medical marketing projects for a US-based agency. This role is critical in ensuring high-quality delivery, client satisfaction, and end-to-end accountability across multiple healthcare clients, including psychiatrists, psychologists, and TMS (Transcranial Magnetic Stimulation) clinics.

The ideal candidate will combine strong client servicing skills, quality control expertise, and a foundational understanding of psychology and mental health, with working knowledge of digital marketing fundamentals.

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Key Responsibilities

1. Client Servicing & Communication

• Act as the primary point of contact for US-based mental health and psychiatry clients

• Manage day-to-day client communication via email, calls, and virtual meetings

• Understand client goals, expectations, and concerns, and translate them into actionable briefs for internal teams

• Proactively manage client expectations and prevent escalations

• Handle feedback, revisions, and approvals in a structured and timely manner

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2. Quality Control (QC) & Compliance

• Perform thorough quality checks on all deliverables before they are shared with clients

• Ensure:

• Clinical sensitivity and appropriateness of mental health communication

• Accuracy in psychiatric and psychology-related terminology

• Brand consistency, tone, and compliance with healthcare communication standards

• Coordinate corrections and improvements with content, design, and marketing teams

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3. Mental Health & Psychology Understanding

• Apply foundational knowledge of:

• Psychology and psychiatry

• Mental health treatments and services

• TMS therapy (basic conceptual understanding)

• Ensure all communication is empathetic, ethical, and aligned with mental health best practices

• Assist internal teams in understanding client-specific clinical contexts

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4. Content, Social Media & Creative Coordination

• Review and guide:

• Social media posts

• Content copies (educational, promotional, informational)

• Basic graphic and design outputs

• Ensure content aligns with:

• Platform fundamentals

• Client branding

• Mental health communication sensitivity

• Coordinate with designers and content writers for revisions and improvements

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5. Reporting & Accountability

• Ensure all client reports (performance, content, social media, campaign updates) are:

• Created accurately

• Sent on time

• Easy for US clients to understand

• Track deliverables, timelines, and commitments across accounts

• Maintain end-to-end accountability for assigned clients

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6. AI & Process Enablement

• Use basic AI tools for:

• Drafting reports

• Creating client communication and summaries

• Structuring updates and insights

• Willingness to learn and adopt AI workflows (training will be provided)

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Required Skills & Qualifications

Educational Background

• Preferred:

• Psychology

• Applied Psychology

• Clinical Psychology

• Mental Health–related disciplines

• Candidates with strong hands-on exposure to mental health clients may also be considered

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Skill Requirements

• Strong verbal and written communication skills

• Excellent attention to detail and quality orientation

• Understanding of:

• Social media fundamentals

• Content basics

• Visual and design review (non-technical)

• Ability to manage multiple clients and priorities

• High accountability and ownership mindset

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Preferred Experience

• Experience working with:

• Mental health professionals

• Psychiatrists, psychologists, therapists, or clinics

• Healthcare or medical marketing accounts

• Prior client servicing or account management experience

• Exposure to US or international clients is a strong plus

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Work Environment & Culture

• Collaborative and fast-paced agency environment

• Strong focus on quality, accountability, and ethical healthcare communication

• Learning-oriented culture with training on:

• AI tools

• Healthcare marketing nuances

• Client communication best practices

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Why Join Us

• Work closely with US-based mental health professionals and agencies

• Build deep expertise in psychiatry and mental health marketing

• Opportunity to grow into Senior Client Servicing or Account Management roles

• Flexible work options with preference for Gurgaon-based collaboration

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹50,000.00 per month

Benefits:

• Health insurance

Ability to commute/relocate:

• Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Current salary ?
• Expected salary ?

Experience:

• Client servicing: 1 year (Required)

Location:

• Gurugram, Haryana (Required)

Work Location: In person

Application Deadline: 04/01/2026
Expected Start Date: 05/01/2026