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Delhivery
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Client Servicing

Client Servicing

1 - 6 years

|

1 - 4 Lacs

Bengaluru

Posted:3 days ago| Platform:

Apply

Skills Required

Client Support Client Servicing Client Relationship Client Handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Providing assistance with shipment tracking and delivery inquiries and drive regular engagement/quick response
Resolving issues related to shipments (missing or damaged packages, customs delays, or delivery exceptions)
CS Engagement via Ticketing module, getting timely response; Keep active track of timely closure of tickets
Assisting with billing inquiries such as explaining charges, resolving disputes and/or claims, or providing information on payment options
Providing support for shipping services and delivery options available, regulatory compliance, documentation requirements, claim monitoring
Analyze and support with insights to improve the process and internal operations and service levels
Handling customer escalations-preparing RCA / CAPA and providing the solution
Collaborate with internal stakeholders to maintain and increase performance of client accounts
Designing SOP, mapping and freezing requirements, client NPS management and providing best solutionsto the business

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Delhivery

Truck Transportation

Gurgaon Haryana

10001 Employees

206 Jobs

Key People

Sahil Barua

Co-Founder & CEO
Madhav Kunal

Co-Founder & COO
Himanshu Jadhav

CFO

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