Client Services Senior Project Analyst

Job Description

Its fun to work at a company where people truly believe in what they are doing! Job Description: Job Description We are seeking a Senior Project Analyst with 3+ years of experience in eDiscovery to join our Client Services (CS) team. The Senior Project Analyst will serve as a primary internal process monitor, supporting Project Managers (PMs) and Associate Project Managers (APMs) in tracking, organizing, and promoting client-supplied data and workflows. This role requires exceptional analytical skills, a collaborative mindset, and a strong understanding of eDiscovery processes and tools. Key Responsibilities: Serve as the primary point of contact for daily client requests, escalating to Project Managers as necessary. Accurately interpret client needs and PM instructions to relay tasks efficiently to operational teams. Draft processing statements of work and Playbooks for execution by other departments. Examine, prepare, and process client data in accordance with established workflows. Utilize downtime to assist the CS department in handling routine client requests. Troubleshoot and resolve client issues related to delivered or hosted data. Monitor and report on the progress of client projects across multiple departments. Coordinate and execute project closeouts. Qualifications and Requirements: Bachelor s degree or equivalent. Minimum of 3+ years of hands-on experience in eDiscovery processes, including a strong understanding of the eDiscovery Reference Model (EDRM). Proficiency in Relativity, including Fields, Choices, Views, Layouts, RDC Import/Export, Searching, STRs, and Imaging/OCR Sets. Advanced knowledge of Microsoft Word, PowerPoint, Excel, and Outlook. Basic familiarity with data manipulation and troubleshooting workflows. Exceptional verbal and written communication skills. Detail-oriented with a strong appreciation for deadlines. Self-starter with the ability to manage multiple tasks independently. Flexibility to work night shifts and weekends when required. Demonstrated ability to work in a fast-paced, team-oriented environment. If you like wild growth and working with happy, enthusiastic over-achievers, youll enjoy your career with us!