Client Services Manager or Relationship Manager

About the Role

We’re looking for a dynamic Client Servicing Manager to be the strategic bridge between our agency and high-value clients. This role demands a mix of strategic thinking, operational execution, and relationship-building finesse. You will own the end-to-end client lifecycle, from ideation to execution, ensuring excellence across campaigns and touch points.

Key Responsibilities

1. Client Servicing & Relationship Management

• Serve as the primary point of contact for key clients.
• Maintain and grow long-term client relationships through proactive engagement and trust-building.

2. Product Launch Management

• Strategize, plan, and manage the successful launch of client products.
• Ensure alignment with brand positioning and market timing.

3. Integrated Marketing Campaigns

• Lead the development and execution of 360° marketing campaigns (Digital, ATL, BTL).
• Coordinate timelines, budgets, and deliverables for maximum impact.

4. Cross-functional Collaboration

• Liaise with internal teams including creative, tech, media, and strategy to deliver seamless client solutions.
• Ensure projects are delivered on time, on budget, and on brief.

5. Brand Community Development

• Develop strategies to build, engage, and grow loyal brand communities.
• Collaborate with content and social media teams to activate community touchpoints.

6. Campaign Analytics & Optimization

• Track, measure, and report campaign performance.
• Use data-driven insights to optimize ongoing and future initiatives.

7. Revenue & Upselling Initiatives

• Identify upsell and cross-sell opportunities based on client needs and objectives.
• Drive incremental revenue growth through strategic offerings.

8. Strategic Consultation & Market Trends

• Act as a strategic advisor to clients by offering market insights and brand-building recommendations.
• Stay abreast of industry trends and competitive activity.

9. Events & Activations

• Plan and execute on-ground activations, experiences, and brand-led events.
• Coordinate with vendors, partners, and internal stakeholders for flawless execution.

Who You Are

• A relationship-builder with strong communication and interpersonal skills.
• A strategic thinker who understands brands, markets, and people.
• Detail-oriented, with excellent project management skills.
• Comfortable with data and capable of deriving actionable insights.
• Agile and able to thrive in a fast-paced, collaborative environment.

Requirements

• Bachelor’s degree in Marketing, Communications, or related field.
• 4–6 years of experience in client servicing, brand management, or marketing roles.
• Proven track record of managing large accounts and delivering integrated campaigns.
• Strong understanding of marketing channels – digital, ATL, BTL.
• Familiarity with analytics tools and performance metrics.

Job Type: Full-time

Pay: ₹20,000.00 - ₹40,000.00 per month

Benefits:

• Paid sick time

Schedule:

• Day shift
• Monday to Friday

Supplemental Pay:

• Performance bonus

Ability to commute/relocate:

• Alpha Greater Noida, Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• Marketing Agency: 2 years (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person