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Client Services Director

Client Services Director

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Cielo Talent

14 - 24 years

25 - 40 Lacs

hyderabad

Posted:5 hours ago| Platform:

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Skills Required

people management skills stakeholder management client management rpo account management client engagement recruitment client handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Client Services Director

Duties and Responsibilities:

Team Leadership

Lead a high performing team to provide high quality services focused on exceeding the expectations of clients
Set clear performance standards and goals for the team. Assess progress against goals and performance standards, proactively address gaps.
Hold managers accountable for hiring, managing and developing a team of capable, highly ambitious and motivated employees to deliver high quality services to client
Provide leadership and coaching to direct reports and their teams.
Establish regular communications with direct reports through 1-1 meetings, team meetings with established agendas or other regular touch points. Provide in the moment feedback.
Hold managers accountable for utilizing established goal setting and performance management processes and tools, including providing feedback and proactively addressing gaps
Serve as part of the Cielo delivery team

Client Management

Build strong relationships with key client contacts
Seek to understand client TA pain points and needs and build an understanding of client organization, structure and business drivers
Lead the team to develop comprehensive hiring strategies including passive candidate outreach, recruitment marketing plans and utilization of cutting-edge recruitment technologies.
Identify the opportunities and drive implementation of innovative programs, events and campaigns to build candidate pipeline and drive recruiting strategy to meeting hiring goals.
Partner with internal Cielo teams and client leaders to ensure successful implementations with new clients.
Employ a clear understanding of the Master Service Agreement and the formal and/or informal agreements, including the Statement of Work.
Hold regular client review meetings. Identify gaps in service and articulate a clear plan with deliverables to improve any concerns
Partner with the strategic account team to share inputs and feedback. Act on any concerns raised
Effectively and appropriately deal with any client escalations
Ensure our service is measured, including surveys, meetings and that needs of the account are clearly communicated.
Develop recruiting metrics and analytics that provide insights and drive decisions, including time to fill, aging, cost per hire, candidate and hiring leader satisfaction surveys, recruiter productivity, source of candidate and hire among others.

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Client Services Director