Client Service Officer

Role Summary

We are seeking a proactive and personable Client Relationship Executive to serve as the key link between

our organization and partner schools. The ideal candidate will have at least one year of experience in a

customer-facing or client-servicing role, with a strong commitment to relationship management,

communication, and technical coordination.

Key Responsibilities

Onboarding & Coordination

• Conduct orientation sessions for school coordinators and students on program processes

• Collect coordinator and student details; generate and share login credentials

• Schedule and coordinate launch dates for school projects

• Provide basic technical support on platform access and usage

Relationship Management

• Share the academic term calendar of projects/events with partner schools

• Maintain weekly communication with school coordinators to track progress

• Visit assigned schools regularly to build rapport and ensure smooth program execution

• Document all communications and share relevant updates with internal teams

Reporting & Monitoring

• Prepare and share project progress reports with assigned schools

• Maintain weekly trackers and dashboards to monitor engagement and completion

• Share attendance data from special events and webinars

• Update monthly activity highlights and plan for upcoming initiatives

Key Skills & Requirements

Experience

• Minimum 1 year of experience in a customer service, client servicing, or relationship

management role

• Previous experience in EdTech or education-focused organizations is a plus

Technical Proficiency

• Basic troubleshooting for common IT/platform issues

• Familiarity with Learning Management Systems (LMS) is advantageous

• Working knowledge of web browsers, extensions, and system configurations (Windows, Android, iOS, macOS)

• Experience using customer support tools like Freshdesk, Zendesk, etc.

Communication & Soft Skills

• Excellent verbal and written communication

• Active listening, empathy, and problem-solving mindset

• Ability to handle client concerns professionally and confidently

• Multilingual abilities are a plus

Product Knowledge

• Quick learner with an eagerness to understand and explain the company’s platform, products, and services

• Ability to guide users through onboarding, feature usage, and troubleshooting

This role is ideal for someone passionate about education, capable of managing multiple responsibilities, and committed to delivering exceptional client support.

Job Type: Full-time

Pay: ₹400,000.00 - ₹450,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Application Question(s):

• Minimum 1 year of experience in a customer service, client servicing, or relationship

management role

• Do you have previous experience in EdTech or education-focused organizations?

Willingness to travel:

• 50% (Required)

Work Location: In person

Application Deadline: 06/07/2025
Expected Start Date: 07/07/2025