Posted:4 days ago|
Platform:
On-site
Full Time
Job Summary:
We are looking for a proactive and customer-focused Client Service Manager with an engineering background to manage client relationships, understand technical requirements, and ensure smooth coordination between clients and internal teams. The ideal candidate should be fluent in Hindi and capable of handling clients across regions.
Key Responsibilities:
· Act as the primary point of contact for assigned clients
· Understand client requirements and translate them into actionable tasks
· Coordinate with engineering, operations, and internal teams to ensure timely delivery
· Handle client queries, escalations, and service-related issues professionally
· Ensure high levels of client satisfaction and long-term relationship management
· Prepare reports, service updates, and client communication documents
· Support business growth through client retention and upselling opportunities
Required Skills & Qualifications:
· Engineering graduate with strong technical understanding
· 2–3 years of experience in client servicing / customer success / account management
· Fluency in Hindi is mandatory (spoken)
· Knowledge of additional regional languages is a plus
· Strong communication, coordination, and problem-solving skills
· Ability to manage multiple clients and priorities effectively
· Proficient in MS Office and basic reporting tools
Job Type: Full-time
Pay: ₹423,010.15 - ₹450,452.40 per year
Benefits:
Work Location: In person
ICEIL SYSTEMS PRIVATE LIMITED
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