Client Service Manager

Family Health Plan (FHPL)

5 - 10 years

6 - 8 Lacs

pune

Posted:1 week ago| Platform:

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Skills Required

client servicing claims management client account management client relationship

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Act as primary contact, nurture relationships, understand client needs, and ensure high satisfaction.
Oversee client service staff, train new hires, provide mentorship, and manage daily team operations.
Handle complex client problems, complaints, and conflicts, ensuring timely and effective solutions.
Develop and implement client service strategies, analyze client feedback, and identify opportunities for account growth and contract renewals.
Work with sales, operations, and other teams to ensure seamless service delivery and project success.
Manage client accounts, provide progress updates, customize contracts, and manage renewal processes.

Preferred candidate profile

Any graduate who has

Strong Communication & Interpersonal Skills
Problem-Solving & Analytical Thinking
Leadership & Team Management
Strategic Planning
Organizational Skills

moulika.r@fhpl.net

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