Client Service Director

As a Client Service Director at the company, you will be responsible for leading all aspects of pre-contract engagement across the full suite of ACI solutions, including proprietary products, extended functionalities, and relevant third-party offerings. Your role will be crucial in orchestrating pre-sales activities, forecasting revenues, and governing strategic target accounts. Success in this position will be measured by key metrics such as bookings, program definition accuracy, and alignment on scope, schedule, and cost. - Collaborate with customers, Solution Consultants, and Commercial Teams to assess needs and recommend tailored solutions. - Serve as a trusted advisor, bridging technical and business insights to drive strategic alignment. - Coordinate end-to-end deal cycles, including RFP management and internal collaboration with stakeholders such as Product, HELP24, and Leadership. - Create thorough Statements of Work (SOWs) outlining scope, assumptions, and constraints. - Review each SOW for clarity, feasibility, and adherence to company standards and customer expectations. - Prepare detailed effort estimations with input on resourcing, risk, and availability. - Facilitate smooth handover with kickoff coordination and documentation for project transition to Delivery Teams. - Support delivery teams during early execution, resolving escalations and offering clarifications. - Analyze prior delivery cycles for improvement opportunities and lead initiatives focused on execution efficiency, team performance, and client experience enhancement. - Adherence to all corporate policies, including the ACI Code of Business Conduct and Ethics, and fulfilling requirements under the Risk Management program. To be successful in this role, you must possess a Bachelor's degree with a minimum of 10 years of relevant experience. You should have a proven ability to lead cross-functional teams and external partners, a strong understanding of margin management, pricing, and cost structures, and be skilled in translating technical features into business outcomes. Demonstrated expertise in project delivery methodologies and service lifecycle, customer-focused experience in sales process management and requirements gathering, proficiency in tools like Salesforce and Jira, and a strategic mindset with solid analytical and problem-solving abilities are also required. Preferred qualifications include an MBA or equivalent experience, PMI Certification or approved equivalent, and deep domain expertise in ACI products and services. The work environment for this role is a standard office environment, with travel required domestically and internationally depending on business needs.,