Client Relationship Manager

Job Description

Position: Client Relationship Manager (Female Preferred) Experience: 5+ Years Location: On-site, Kalbadevi, Mumbai – 400002 Monthly Salary: ₹55,000 – ₹75,000 (based on experience and fit) About the Role: We are looking for a dynamic and experienced Client Relationship Manager to join our team. This role is ideal for someone who is confident in handling client interactions, is proactive in addressing concerns, and has a strong focus on after-sales service and satisfaction. Key Responsibilities: · Manage all client communications after orders are placed. · Ensure timely follow-ups and smooth coordination until payment collection. · Deliver excellent after-sales service to enhance client satisfaction. · Collect honest client feedback and share with relevant teams. · Handle client queries and provide quick, effective solutions. · Act as the go-to person for escalations and ensure prompt resolution. · Educate clients on products and services when needed. · Build strong and lasting relationships through consistent support and communication. Skills & Qualities We're Looking For: · 5+ years of experience in client servicing or relationship management. · Excellent communication skills – both spoken and written. · A polite, people-friendly personality. · Strong follow-up habits and attention to detail. · Proactive, problem-solving mindset. · Sound understanding of product/service handling (training will be provided). · Should be easily reachable during work hours. Think you're the right fit? Apply now and grow with a team that values client satisfaction and long-term relationships. Job Types: Full-time, Permanent Pay: ₹55,000.00 - ₹75,000.00 per month Schedule: Day shift Morning shift Ability to commute/relocate: Kalbadevi, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Experience: Client Relationship Management: 5 years (Required) Language: Hindi (Required) English (Required) Work Location: In person