Client Relationship Manager

Customer Relationship Manager (CRM)

Key Responsibilities:

• Build and maintain strong relationships with new and existing customers.
• Provide personalised assistance to clients, understanding their preferences and needs.
• Handle customer inquiries, complaints, and feedback with professionalism.
• Maintain and update the customer database for future engagement and marketing efforts.
• Assist in organising exclusive client events, promotions, and loyalty programs.
• Coordinate with the sales and marketing team to enhance customer experience.
• Follow up with clients post-purchase to ensure satisfaction and encourage repeat business.
• Ensure a high level of client retention and referrals through relationship management.
• Maintain detailed records of customer interactions and purchase history.

Required Qualifications & Skills:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 

  3-5 years

   of experience in customer service or relationship management, preferably in the jewellery retail industry.
• Strong interpersonal and communication skills (English and Hindi).
• Customer-focused mindset with the ability to build lasting relationships.
• Proficiency in 

  CRM software, MS Office, and digital communication tools

  .
• Problem-solving skills and the ability to handle customer concerns effectively.
• Ability to work in a fast-paced environment and manage multiple client interactions.