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Sone India
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Client Relationship manager

Client Relationship manager

Sone India

3 - 6 years

3 - 4 Lacs

bhavnagar ahmedabad

Posted:3 hours ago| Platform:

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Skills Required

customer support client relation crm erp telecaller client relationship sales coordinator customer relation sap erp

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary

We are seeking a Client Relationship Manager to strengthen and manage long-term partnerships with our existing clients
The role involves end-to-end client engagement, ensuring repeat business, monitoring order cycles, and supporting smooth execution of sales operations
The ideal candidate will possess excellent communication skills, negotiation ability, and a client-first mindset, while being open to regular client visits and travel

Roles & Responsibilities

1. Relationship Management with Existing Clients

Act as the primary liaison for all existing clients of the company.
Maintain continuous engagement through emails, phone calls, virtual meetings, and in-person interactions.
Ensure complete client satisfaction and nurture long-term partnerships.

2. Repeat Order Management & Volume Growth

Regularly follow up with clients to secure repeat orders in a timely manner.
Monitor client consumption patterns and proactively suggest reorder schedules.
Identify upselling or cross-selling opportunities to increase volume and value per client.

3. Sales Operations Support

Coordinate with internal teams (sales, documentation, dispatch, logistics) to ensure seamless order processing for existing clients.
Monitor order status, dispatches, payments, and documentation for accuracy and timeliness.
Maintain all records related to client sales transactions and communication in CRM systems.

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