Client Relationship Manager

Role Overview: You will be joining Katha Ads, a startup that is revolutionizing brand connections through smart, story-led advertising. As a Client Relationship Manager, you will play a crucial role in retaining and growing client accounts by ensuring a seamless experience throughout their journey with Katha. The role is a hybrid one, combining account management work with periodic in-person engagements, so occasional on-site presence in Calicut or nearby areas will be required for client visits and meetings. Key Responsibilities: - Build and nurture long-term client relationships through regular communication and proactive support - Take ownership of client campaigns from onboarding to execution to final reporting - Identify upselling opportunities by understanding client objectives and offering added value - Serve as the key liaison between clients and internal teams (sales, fulfillment, and operations) - Translate client briefs into actionable strategies for internal execution - Monitor campaign performance using data and analytics, providing insights and optimizations - Ensure timely reporting, regular client updates, and post-campaign reviews - Proactively solve problems to ensure a smooth client experience - Travel to client locations when required Qualifications Required: - Strong relationship management skills and excellent communication - Minimum 2 years of experience in client-facing roles - Comfortable with making calls and resolving urgent matters quickly - Prior experience as a Brand or Marketing Manager is a plus - Ability to translate client needs into effective advertising strategies - Data-driven mindset with the ability to track campaign performance and recommend improvements - Strong problem-solving skills and a collaborative approach to working with cross-functional teams - Proficiency in both Malayalam and English (written and verbal) - A keen interest or background in marketing or advertising is a bonus - Must have access to a personal laptop and reliable internet connection Additional Details: Katha Ads is a fast-growing bootstrapped startup with ambitious plans to expand across India this year and globally next year. The team consists of talented individuals from prestigious institutions like IIT, BITS, IIM, and ISB. You will have the opportunity to work with top-tier talent, take full ownership of your work, and contribute to shaping the future of marketing-tech. Note: Cell phone reimbursement, health insurance, paid sick time, paid time off, provident fund, work from home, day shift, morning shift, performance bonus, and quarterly bonus are some of the benefits associated with this full-time, permanent position.,