Client Relationship Manager

• Client Retention and Relationship Building • Sales Growth in Existing Accounts and Product Portfolio • Cross-Selling Strategy Implementation • Cross-Selling Strategy Implementation • Develop and implement strategies to strengthen client relationships, encouraging consistent or increased product purchases across the portfolio • Oversee Customer Relations Executives, ensuring that clients in designated areas are supported effectively. • Monitor retention and sales metrics for each product per client, addressing potential declines proactively. • Guide the team to identify and act on cross-selling opportunities to optimize customer purchases within the portfolio. • Conduct regular performance reviews to ensure alignment with client retention and growth objectives. • Attend sales strategy meetings and provide insights on client needs and retention. • Coordinate with the Business Development Team for smooth handover and onboarding of new clients. • Bachelor’s degree. 2+ years in customer relationship management or sales, with team management experience, ideally in a B2B setting. • Strong leadership, relationship-building, and strategic planning skills. • Ability to identify cross-selling opportunities and maintain steady or growing sales per client. • Client Retention, CRM Management, Cross-Selling, Sales Growth, Team Leadership, Sales Strategy. • Experience in B2B sales with a focus on account retention and consistent sales growth across product lines