Client Relationship Executive

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About Us

The Role

Key Responsibilities

• Lead Qualification & Vetting (The Gatekeeper):

• Act as the first filter for all incoming leads from Meta Ads, Instagram, and Website.

• Conduct initial discovery calls to assess client requirements, budget, and timeline against our studio's criteria.
• Politely disqualify leads that do not fit our profile while maintaining impeccable brand etiquette.

• Inquiry Management:

• Respond to all DMs, emails, and WhatsApp inquiries within a strict timeframe.

• maintain the "Authoritative Confidant" tone in all communications—warm, professional, and knowledgeable.

• Scheduling & Coordination:

• Schedule "Design Consultations" for qualified prospects with the Principal Designer/Design Team.

• Manage the studio calendar, ensuring zero conflicts and sending timely reminders to clients.

• Database Hygiene:

• update the CRM system daily with lead status, notes from calls, and next steps.

• Generate simple weekly reports on lead volume and quality for the management team.

• Client Follow-Up:

• Execute follow-up calls/messages with warm leads to nurture them towards a booking.

• Re-engage past inquiries with updates on new service offerings (e.g., Holiday Styling).

Requirements

• Experience:

  1-3 years in a client-facing role (Sales, Front Desk, or Customer Success), preferably in Luxury, Real Estate, or Hospitality.

• Communication:

  Flawless spoken and written English. You must be comfortable speaking to high-net-worth individuals on the phone.

• Tech Savvy:

  Comfortable using CRM tools, Excel/Google Sheets, and WhatsApp Business API.

• Traits:

  Thick-skinned but polite (able to handle rejection or difficult calls), highly organized, and detail-oriented.

• Education:

  Graduate in any discipline.

Why Join Us?

To Apply