Client Relationship Executive

Company Description

ASMI Youth Career Advisor provides Medical and Engineering Admission Counselling services for Class 12th students across India. Since 2016, the organization has successfully supported over 40,000 students in navigating college admissions with personalized guidance. With a focus on transparency and impartiality, ASMI offers unbiased advice by maintaining no affiliations with educational institutes. Students receive support in understanding admission processes, selecting colleges based on their academic and financial situations, and simplifying complex application procedures. The organization is dedicated to fostering informed decision-making for students seeking higher education opportunities.

Role Description

This is a full-time, on-site role located in Mumbai for a Customer Relations Manager. The role involves managing interactions with students and parents, addressing queries, and providing detailed information about admission processes. The candidate will oversee counselling services, help coordinate application support, and maintain strong relationships with stakeholders. Responsibilities also include public speaking during student workshops, analysing feedback, and improving customer satisfaction while ensuring professional and empathetic service delivery.

Qualifications

• Strong interpersonal and communication skills for effectively interacting with students, parents, and stakeholders
• Ability to deliver presentations, conduct workshops, and provide public speaking on admission processes
• Excellent organizational and time-management skills with attention to detail
• Proficiency in using Microsoft Office Suite, CRM software, and basic data management tools
• Proactive problem-solving skills and the ability to manage multiple priorities
• Bachelor's degree in Education, Counselling, or a related field
• Previous experience in customer relations, student counselling, or admission processes (preferred)

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