Client Relationship Executive

Job Title: Client Relationship Manager – Immigration

Company: Federal Outsourcing
Location: Nehru Place, New Delhi
Industry: Immigration & Overseas Services
Employment Type: Full-time

Role & Responsibilities:

• Convert inquiries into sales for immigration services
• Counsel clients regarding immigration programs (Canada, Europe, Australia, UK, etc.)
• Understand client profiles and recommend suitable visa options
• Explain process, documentation, timelines, and fees clearly to clients
• Follow up with prospective clients through calls, emails, and meetings
• Achieve monthly and quarterly sales targets as assigned by management
• Maintain accurate records of leads, follow-ups, and conversions in CRM
• Coordinate with documentation and processing teams after deal closure
• Handle client objections professionally and close sales effectively
• Ensure proper collection of fees and timely submission of documents
• Maintain high levels of customer satisfaction and post-sales support
• Stay updated with immigration rules, policies, and market trends
• Participate in sales meetings, training sessions, and performance reviews
• Adhere to company policies, ethical sales practices, and compliance norms

Required Skills & Competencies

• Strong communication and interpersonal skills
• Excellent relationship-building and client-handling abilities
• Good understanding of immigration processes (Work Permit, Tourist Visa, Opportunity Card, PR, )
• Problem-solving and conflict-resolution skills
• Ability to manage multiple clients and priorities
• Proficiency in MS Office and CRM tools

Eligibility Criteria

• Experience: 0.3 –4 years of experience in client relationship management (immigration industry preferred)
• Education: Graduate in any discipline
• Language: Good verbal and written English

Interested candidates can share their updated CV at hr@federaloutsourcing.com or contact us via WhatsApp at 7303097527.

Job Type: Full-time

Pay: ₹20,000.00 - ₹40,000.00 per month

Experience:

• total work: 1 year (Preferred)

Work Location: In person