Client Relationship Coordinator

Role Overview: You will be responsible for responding to inbound inquiries via phone, email, and chat, directing them to the appropriate sales representative, and coordinating meetings, calls, and demos between sales representatives and potential customers. Additionally, you will manage customer accounts, maintain accurate records, provide regular updates to sales representatives, create sales documents, collaborate with marketing for lead generation, and provide exceptional customer service. Key Responsibilities: - Respond to inbound inquiries via phone, email, and chat, and direct them to the appropriate sales representative - Schedule and coordinate meetings, calls, and demos between sales representatives and potential customers - Manage customer accounts, maintain accurate records, and provide regular updates to sales representatives - Create and maintain sales documents, such as proposals and contracts - Collaborate with marketing to support lead generation efforts - Provide exceptional customer service to existing and potential customers - Stay up-to-date on industry trends and product knowledge to provide relevant insights to customers and sales representatives - Respond to customer inquiries, provide product and service information, and resolve customer issues - Follow up on customer inquiries and resolve issues in a timely and professional manner - Adhere to company policies and procedures regarding customer service, privacy, and security Qualifications Required: - Excellent communication and interpersonal skills - Good computer skills and proficiency in using Microsoft Office - Ability to work independently and as part of a team - Fluency in languages is an added advantage (Hindi, Gujarati, and English) - Ability to handle multiple tasks and prioritize work effectively - Highly organized with strong attention to detail Please Note: This job falls under the Administration category and is a Full-Time position located in Vadodara. The desired qualification for this role is Any Graduate, and the desired experience level is 0-1 years.,