Client Relationship Coordinator

Company Description

Orion Edutech, an NSDC partnered and ISO 9001:2008 certified company, was founded in 2006 by Mr. Sanjeev Kothari and Mr. Manish Agarwal. We aim to bridge the skill gap in the industry by training and placing over 300,000 job aspirants in top MNCs and corporate houses. With more than 220 training centers across 19 states in India, we provide a wide range of courses in various sectors including IT, Retail, Healthcare, and more. Our partnerships with CII, FICCI, BCC&I, and ASSOCHAM help us to successfully execute placement linked projects under several Central and State Ministries. Our advanced training methods include online sessions, live distance training, and tablet sessions to nurture our students' potential.

Role Description

This is a full-time on-site role for a Client Relationship Coordinator located in the Mumbai Metropolitan Region. The Client Relationship Coordinator will be responsible for managing client relationships, addressing client queries and concerns, coordinating with internal teams to meet client expectations, maintaining documentation, and ensuring client satisfaction. The role also involves regular follow-up with clients, negotiating terms, and providing feedback to improve services.

Qualifications

• Strong Communication, Interpersonal, and Negotiation skills
• Client Relationship Management and Customer Service skills
• Proficiency in MS Office and CRM Software
• Ability to multitask and manage time effectively
• Excellent problem-solving and decision-making skills
• Experience in the education or training sector is a plus
• Bachelor's degree in Business Administration, Marketing, or related field