Client Relations Representative

Job Title: Client Relation Representative Location: Sector 60, Gurugram, Haryana – 122001 Working Hours: 11:00 AM – 8:00 PM (Weekend availability required; weekly off on a weekday) Employment Type: Full-time About BOTFIT: BOTFIT Entertainment Pvt Ltd is a vibrant and creative kids' entertainment center that blends fun, fitness, and imagination into unforgettable experiences for children. We specialize in themed birthday parties, weekend workshops, and play-based learning events that excite, educate, and energize. Position Overview: The Client Relation Representative serves as the friendly face and primary point of contact for parents and families. This role combines direct client interaction with support for event planning, ensuring seamless, joyful experiences for children and their families at Botfit. Key Responsibilities: Client Interaction & Relationship Management Welcome clients and children with warmth, professionalism, and enthusiasm Understand customer requirements for birthday parties, events, and workshops Guide clients through available event packages and customization options Maintain regular, proactive communication with parents before and after events Handle queries, feedback, and resolve conflicts in a timely, positive manner Administrative & Reporting Maintain booking schedules, client records, and event documentation Follow up on payments and coordinate with the team Share event reports, client feedback, and suggestions for improvement with management Key Requirements: Excellent communication and interpersonal skills Prior experience in client-facing roles and/or event planning is preferred Strong organizational and time-management abilities Energetic, proactive, and enjoys working around children Comfortable working weekends and holidays (with a weekly off during weekdays) Professional attitude, ability to multitask, and team-oriented mindset Join Botfit Entertainment Pvt Ltd and help us deliver magical and memorable experiences for kids and their families! Job Types: Full-time, Permanent Pay: ₹9,138.06 - ₹20,814.94 per month Benefits: Food provided Paid sick time Schedule: Day shift Weekend availability Language: English (Preferred) Work Location: In person