Client Relations Manager I (Transfer Agency)

As a Client Relations Manager I at FIS, you will be a key leader in managing operations, driving performance, and nurturing strong client relationships in a dynamic and global environment. You will lead an operational team supporting multiple clients across global locations, supervise staff, collaborate with peers in different regions, and act as a point of escalation for clients to ensure timely issue resolution and high service standards. Your responsibilities will include setting clear objectives, delegating tasks, and ensuring high performance in accordance with company policies. You will collaborate with colleagues globally to manage workflows, resolve bottlenecks, and drive continuous process improvement. Monitoring and managing key performance indicators, service level agreements, and quality metrics will be crucial, along with providing regular coaching, feedback, and development opportunities to team members. You will participate in strategic initiatives, analyze performance reports and trends, maintain effective time management and communication within the team, and uphold a strong risk and compliance mindset in all activities. Your strong leadership experience, ideally in transfer agency, mutual funds, or financial services, along with a minimum of five years of experience in banking or a related industry will be essential. Additionally, you should possess excellent verbal and written communication skills, interpersonal skills, and the ability to build effective relationships internally and externally. A bachelor's degree in business, computer science, or a related discipline (or equivalent experience) is required. Familiarity with FIS products and services is a plus. The role offers a competitive salary, attractive benefits, significant responsibility, opportunities for growth, a modern work environment, professional development programs, and a workplace culture built on respect, innovation, and teamwork. FIS is committed to protecting the privacy and security of personal information processed to provide services to clients. Recruitment at FIS primarily works on a direct sourcing model, and the company does not accept resumes from recruitment agencies not on the preferred supplier list. FIS is not responsible for any fees related to resumes submitted through job postings or employees.,