Client Relations Manager

As a Client Relationship Manager at our company, you will be responsible for maintaining contact with clients at an executive level, focusing on the strategic nature of the relationship. Your role involves representing the Enterprise to the client and vice versa. You will be strategically focused on ensuring client satisfaction, maintaining client communication, managing the overall client relationship, and overseeing retention activities. Your primary responsibilities will include serving as the main liaison for the service side of the client relationship, handling escalations, ensuring effective oversight of client projects and implementations, executing account plan activities, and building and managing relationships with client contacts. You will also be responsible for coordinating the client loyalty process and identifying new business opportunities, collaborating with sales personnel on potential new FIS products or services. Additionally, you will stay updated on new products/services and changes to existing offerings, maintain comprehensive knowledge of applicable products, services, and company policies, and participate in business reviews to understand clients" strategic direction and FIS offerings. You will manage personnel assisting in the client relationship management, ensuring their selection, development, and evaluation for efficient operation. Continuous improvement is a key aspect of your role, where you will identify areas for enhancement, oversee implementation of changes, and measure improvement levels. You will participate in the client loyalty process, develop action plans based on feedback, and manage and communicate expectations internally and externally. Monitoring service level/availability management reports, analyzing trends, and ensuring quality standards are met are also part of your responsibilities. You will oversee proper training of representatives on new products or upgrades, work at either an FIS or client location, and travel when required. Other duties as assigned will also fall under your scope of work. To be successful in this role, you should possess a Bachelor's degree in business, computer science, or a related discipline, or equivalent education, training, or work experience. Strong communication skills, both verbal and written, are essential, along with the ability to establish and maintain effective working relationships. You should have a proven track record in client relationship management or sales of technology products/services, financial industry experience, and knowledge of financial and strategic aspects of the business. Your negotiation and presentation skills should lead to contract renewals, revenue growth, and high customer satisfaction levels. Demonstrating leadership qualities, decision-making abilities, and business judgment will be crucial, along with strong personnel management skills. Your expertise in FIS products and services, excellent decision-making, problem-solving, team-building, and time management skills will contribute to your success in this role.,