Business Overview
IPG Mediabrands is the media and marketing solutions division of Interpublic Group (NYSE: IPG)
IPG Mediabrands manages over $47 billion in marketing investment globally on behalf of its clients across its full-service agency networks UM, Initiative and Mediahub and through its award-winning specialty business units Healix , Kinesso , MAGNA , Mediabrands Content Studio, Orion Holdings, Rapport, and the IPG Media Lab
IPG Mediabrands clients include many of the world s most recognizable and iconic brands from a broad portfolio of industry sectors including automotive, personal finance, consumer product goods (CPG), pharma, health and wellness, entertainment, financial services, energy, toys and gaming, direct to consumer and e-commerce, retail, hospitality, food and beverage, fashion and beauty The company employs more than 18,000 diverse marketing communication professionals in more than 130 countries Learn more at
Position Summary
Delivery Analyst delivers data, data products, and information that drive our client s multi-channel marketing capabilities
They understand the details of our client s data and Acxiom s products to ensure that our clients and / or third party vendors receive clean, enhanced, segmented, ready-tomarket data Delivery Analysts strive daily to improve quality, and adhere to standard processes and procedures They work with clients and / or third-party vendors to begin to understand requirements and escalate issues with a focus on maintaining a seamless process flow Analyzes, troubleshoots and modifies/changes processes and data to ensure efficient delivery of services to Acxiom clients Maintains a broad understanding of Acxioms processing and product capabilities and utilizes that understanding to optimize delivery of services
Responsibilities
Point-of-contact for clients with business solution definition through campaign management and business intelligence tools and/or processes
Audit post-production changes to ensure service level agreement compliance
Execute complex campaigns which may include, but is not limited to, the review of campaign specifications, working with clients to validate and obtain sign-off of client deliverables and dynamic campaign execution
Develop, maintain and improve client relationship through increased client communications
May have campaign and/or reporting specialty and may be point of contact for some client campaigns
Ensure compliance with established procedures, project requirements, and service level agreements through audits
Provide consultation, support, communication and training to teams and clients on campaign management tools and / or processes
Provide issue resolution which may include, but is not limited to, tool errors that require escalation and data integrity issues
Responsible for application administration (extraction)
Identify, recommend and document code changes or makes appropriate code changes Construct and/or enhance data documentation as needed Change processes for clients through established change management procedures
Investigate and advise clients on potential processing efficiencies, redundancies and/or optimum use of data
Drive and share best practices, adoption of standards and lessons learned with internal Acxiom team
About IPG Mediabrands
IPG Mediabrands is the media and marketing solutions division of Interpublic Group (NYSE: IPG)
IPG Mediabrands manages over $47 billion in marketing investment globally on behalf of its clients across its full-service agency networks UM, Initiative and Mediahub and through its award-winning specialty business units Healix , Kinesso , MAGNA, Mediabrands Content Studio, Orion Holdings, Rapport, and the IPG Media Lab
IPG Mediabrands clients include many of the world s most recognizable and iconic brands from a broad portfolio of industry sectors including automotive, personal finance, consumer product goods (CPG), pharma, health and wellness, entertainment, financial services, energy, toys and gaming, direct to consumer and e-commerce, retail, hospitality, food and beverage, fashion and beauty The company employs more than 18,000 diverse marketing communication professionals in more than 130 countries Learn more at
