Drive client operations and business development for US and GCC accounts, combining voice-based outreach/support with relationship growth and structured follow-through.

Key responsibilities

Lead client operations from kickoff to closure, ensuring timelines, quality, and satisfaction.
Build pipeline through prospecting, follow-ups, and upsell/cross-sell during calls.
Handle inbound/outbound voice interactions for US and GCC markets with service excellence.
Maintain accurate CRM data, tasks, and follow-ups; share updates with internal teams.
Coordinate issue resolution and process improvements to optimize outcomes.
Nurture long-term client relationships and contribute to revenue objectives.

Candidate profile

1+ year office-based experience (IT, BPO, or related). Strong English; Arabic/GCC language is a plus.
Hands-on experience with international voice processes (US/GCC), multitasking, and problem solving.
Familiarity with CRM and productivity tools; strong interpersonal skills.

Preferred

Certifications such as PMP/CRM or similar.
Success in IT or tech-enabled business development roles; ability to work across time zones

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Client Operations & Business Development Associate