CycroftX

Role summary Drive client operations and business development for US and GCC accounts, combining voice-based outreach/support with relationship growth and structured follow-through. Key responsibilities Lead client operations from kickoff to closure, ensuring timelines, quality, and satisfaction. Build pipeline through prospecting, follow-ups, and upsell/cross-sell during calls. Handle inbound/outbound voice interactions for US and GCC markets with service excellence. Maintain accurate CRM data, tasks, and follow-ups; share updates with internal teams. Coordinate issue resolution and process improvements to optimize outcomes. Nurture long-term client relationships and contribute to revenue objectives. Candidate profile 1+ year office-based experience (IT, BPO, or related). Strong English; Arabic/GCC language is a plus. Hands-on experience with international voice processes (US/GCC), multitasking, and problem solving. Familiarity with CRM and productivity tools; strong interpersonal skills. Preferred Certifications such as PMP/CRM or similar. Success in IT or tech-enabled business development roles; ability to work across time zones