Client Liaison Officer

Role Overview: As a Client Relationship Manager, your primary responsibility will be to build and maintain strong relationships with clients. You will need to understand their needs and ensure their satisfaction. Acting as the primary point of contact, you will communicate with clients through various channels such as phone, email, and in-person meetings. Your role will involve addressing client inquiries and concerns, investigating problems, and finding suitable solutions. You will be responsible for identifying and resolving issues that may arise between the client and the company, ensuring timely and efficient resolution. Additionally, you will prepare reports on client interactions, issues, and resolutions, maintaining accurate records. Coordination with internal teams to meet client requests, adhere to project timelines, and manage client expectations will also be part of your duties. Collecting and analyzing client feedback to enhance service delivery, ensuring compliance with relevant regulations, policies, and procedures, and representing the company professionally at conferences, events, or with external stakeholders are integral aspects of this role. Staying updated on company products, services, and procedures while seeking opportunities for professional development is essential. Key Responsibilities: - Building and maintaining strong relationships with clients - Communicating with clients via various channels - Addressing client inquiries and concerns - Identifying and resolving issues between the client and the company - Preparing reports on client interactions and resolutions - Coordinating with internal teams for client requests and project timelines - Collecting and analyzing client feedback - Ensuring compliance with regulations, policies, and procedures - Representing the company professionally at events - Staying updated on company products and seeking professional development opportunities Qualifications Required: - Proven experience in client relationship management - Excellent communication and interpersonal skills - Strong problem-solving abilities - Ability to work well under pressure and meet deadlines - Attention to detail and accuracy in documentation - Knowledge of relevant regulations and compliance standards - Professional representation and networking skills - Continuous learning mindset for training and development opportunities (Note: Benefits, Schedule, and Work Location details are not provided in the job description.),