Client Liaison Officer

As a Client Relationship Manager, your role involves building and maintaining strong relationships with clients, understanding their needs, and ensuring their satisfaction. You will be responsible for acting as the primary point of contact for clients, communicating via various channels such as phone, email, and in-person meetings, and relaying information between clients and internal teams. Your key responsibilities will include: - Addressing client inquiries and concerns, investigating problems, and finding suitable solutions for issue resolution. - Identifying and resolving issues that may arise between the client and the company, ensuring timely and efficient resolution for problem-solving. - Preparing reports on client interactions, issues, and resolutions, and maintaining accurate records for reporting and documentation. - Coordinating with internal teams to ensure client requests are met, project timelines are adhered to, and client expectations are managed for project coordination. - Collecting and analyzing client feedback to identify areas for improvement and enhance service delivery for client feedback. - Ensuring adherence to relevant regulations, policies, and procedures for compliance. - Representing the company in a professional manner at conferences, events, or with external stakeholders for representation. - Staying up-to-date on company products, services, and procedures, and seeking opportunities for professional development for training and development. Qualifications required for this role include: - Strong communication and interpersonal skills. - Problem-solving abilities and a customer-focused approach. - Ability to work effectively in a team and coordinate with internal departments. - Knowledge of relevant regulations and compliance requirements. - Proactive attitude towards client relationship management. About the company: [Omit this section as no additional details of the company are mentioned in the job description] Job Types: Full-time, Permanent Benefits: - Leave encashment Schedule: - Day shift - Yearly bonus Work Location: In person,