Client Engagement Trainee

What You'll Do:

• Engage with existing clients via email, chat, and phone to understand their needs and ensure satisfaction
• Prepare customized proposals and follow up to convert leads into opportunities
• Identify upselling and cross-selling opportunities within client accounts
• Collaborate with the Accounts team to track payments and follow up on pending invoices
• Work closely with delivery and front-end teams to ensure smooth project execution
• Maintain organized records of client communication, proposals, and feedback
• Support the sales team in identifying and nurturing potential leads
• Learn internal tools, systems, and workflows to align service delivery with client expectations

What You Bring:

• Excellent communication skills—both written and verbal
• Strong attention to detail and time management abilities
• A positive, proactive mindset and willingness to learn
• Comfort working with cross-functional teams
• Familiarity with CRM tools and Microsoft Office is a plus

Qualifications:

• Bachelor’s degree in Business, Marketing, Communications, or a related field
• Internship or academic project experience in client services, sales, or account management is a plus