Client Data Associate I

Job summary As a Client Data Manager I within the Operations team, you will be responsible for reviewing and improving data collection and verification processes, ensuring the accuracy and completeness of KYC records before they are reviewed by the client-facing team. Your advanced organizational skills will be crucial in managing multiple tasks and activities, while your proficiency in digital and tech literacy will help you leverage software applications and digital platforms to enhance processes and client experience. Job Description You will enable thought leadership and lead a team that is risk-aware, empowered, and accountable for driving best-in-class service. As a Client Data Manager I, your primary responsibility will involve overseeing the review and enhancement of data collection and verification processes. Ensuring the accuracy and completeness of KYC records is essential before they are passed on to the client-facing team. Your advanced organizational skills will play a key role in managing various tasks simultaneously. Responsibilities include day-to-day management of a team, providing coaching, and offering ongoing performance feedback. You will monitor the performance of individual team members over time to assess performance, learning, and capabilities. Addressing any service issues escalated by internal or external customers effectively will be part of your role. You are expected to act independently, make well-grounded decisions based on data, insight, and experience, and create an efficient team through continuous communication and appropriate supervisory practices. Your role will also involve organizing workflow, distributing work appropriately, and supporting all aspects of client onboarding, including fulfilling AML and KYC requirements. The ability to develop, manage, coach, and motivate teams is a must for this position. Demonstrated flexibility and adaptability to handle interim projects and processes based on business requirements are essential. Knowledge of banking products, leadership in process and organizational change, problem-solving skills, strong communication, and presentation abilities are desired qualities. Preferred qualifications include previous experience in AML, Compliance, Fraud, KYC, or Operational Risk. Competency in mainframe and PC-based systems, with a strong proficiency in MS Office, is advantageous. Previous experience as a people manager of a high-performing team is a plus.,