Client Data Analyst

As a Client Data Analyst within the Operations team, your primary responsibility will be to review and enhance data collection and verification processes, ensuring the accuracy and completeness of KYC records before they are reviewed by the client-facing team. Your advanced organizational skills will play a crucial role in managing multiple tasks efficiently. Moreover, your proficiency in digital and tech literacy will enable you to leverage software applications and digital platforms effectively to enhance processes and improve the overall client experience. You will be expected to perform day-to-day management of a team, providing coaching and ongoing performance feedback. Tracking the performance of individual team members over time to evaluate their progress, learning, and capabilities will be essential. Additionally, you will need to independently address any service issues that may arise, whether escalated by internal or external customers. Making effective, data-driven decisions and fostering an efficient team through continuous communication, timely feedback, and appropriate supervisory practices are key aspects of this role. Your qualifications and skills should include a demonstrated ability to develop, manage, coach, and motivate teams. Flexibility and adaptability to manage interim projects and processes based on business requirements are crucial. Knowledge of banking products, proven leadership in process and organizational change, problem-solving abilities, strong communication and presentation skills, and comfort with ambiguity are also essential traits for this role. Preferred qualifications include previous experience in AML, Compliance, Fraud, KYC, or Operational Risk, as well as competency in mainframe and PC-based systems, with a strong proficiency in MS Office. Previous experience as a people manager of a high-performing team would be advantageous in this position.,