Client Data Analyst

Job Summary

Job responsibilities

• Address escalated service issues effectively, maintaining high standards of customer service.
• Act independently and make strategic decisions based on data, insight, and experience.
• Support client onboarding and fulfill AML and KYC requirements, ensuring compliance and risk assessment.
• Conduct thorough investigations to establish AML typologies and produce accurate reports of findings.
• Identify opportunities to refine processes, increase operational efficiencies, and manage stakeholder relationships.
• Analyze transaction data to identify patterns and verify legitimacy, interacting with bankers and customers to obtain necessary information.

Required qualifications, capabilities, and skills

• Exceptional research and analytical skills for analyzing large amounts of unstructured data.
• Client-focused with strong customer service skills and ability to multi-task in a high-volume work schedule.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and strong digital literacy.
• Ability to act independently, make strategic decisions, and manage stakeholder relationships effectively.
• Strong problem-solving and communication skills to resolve internal and external customer concerns.

Preferred qualifications, capabilities, and skills

• In-depth knowledge of KYC/AML policies and experience in risk, audit, or process improvement.
• Ability to motivate and collaborate with teams using empathy and emotional intelligence.
• Experience with mainframe and PC-based systems, and digital process automation.
• Project management and process improvement experience.
• Resilience and adaptability in fast-paced, high-pressure environments.