Client Coordinator - Female candidates

Client Coordinator

Location: Chennai
Brand: Osman Abdul Razak and affiliated labels
Type: Full-time, in-office

Overview

The Client Coordinator is the brand’s first point of contact, a bridge between the client and the creative house. This individual manages client communications with warmth, intelligence, and precision, ensuring that every interaction reflects the grace and professionalism of the Osman Abdul Razak experience.

Key Responsibilities

● Handle calls, WhatsApp, and email correspondence, maintaining clear and prompt communication.

● Serve as the backbone of client relations, facilitating smooth exchanges between clients, stylists, and production teams.

● Lead lead generation and follow-up, nurturing enquiries into meaningful relationships.

● Maintain an updated, intelligent client database with segmentation by city, category (ceremonial, everyday, etc.), and order type.

● Work with the marketing and content teams to identify conversion strategies: turning everyday clients into ceremonial patrons through targeted communication.

● Support in social media response management, ensuring all inbound queries are directed and addressed efficiently.

● Contribute to the development of client funnels and engagement reports, using insights to strengthen retention and satisfaction.

Requirements

● 2–5 years of experience in client servicing, coordination, or hospitality.

● Excellent communication skills, written and spoken.

● Ability to multitask and maintain grace under pressure.

● Strong attention to detail and understanding of brand tone and presentation.

● Knowledge of CRM systems or customer management tools is an advantage.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person