Client and Onboarding Services- Associate II

In this pivotal role at JPMorgan Chase, your expertise in client service management will shape the future of operations. You'll have the opportunity to grow your career while making a significant impact on the business. Join a team that values innovation, collaboration, and continuous improvement. **Key Responsibilities:** - Lead the implementation of defined goals and objectives, aligning team resources with organizational goals to deliver high-quality client service. - Utilize advanced anti-fraud awareness to detect and prevent fraudulent transactions, safeguarding financial and reputational integrity. - Drive process automation initiatives to enhance operational efficiency and service delivery. - Manage internal stakeholder relationships, influencing decision-making processes and aligning team objectives with broader goals. - Oversee conflict resolution within the team and with clients, employing effective negotiation strategies for win-win outcomes. **Qualification Required:** - Minimum 10 years of work experience with 6+ years in managing customer service teams, focusing on operational tasks and relationship management. - Proficiency in planning, with a proven track record of resource allocation decisions to achieve organizational objectives. - Knowledge of implementing anti-fraud strategies to protect clients and the institution. - Experience in process automation, articulating and applying systems architecture and automation technologies for efficiency. - Proficient in conflict management, facilitating discussions and creating win-win solutions through collaboration or negotiation. Step into this Client Service Manager II role and lead a team to deliver exceptional customer service, manage client relationships, and address inquiries. Utilize your anti-fraud expertise, market product knowledge, and process automation skills to drive efficiency and achieve team objectives. Your role is critical in shaping the future of operations at JPMorgan Chase.,