Client and Onboarding Services- Associate II

As a Client Service Manager II at JPMorganChase, your role is pivotal in shaping the future of operations by leading a team to deliver exceptional customer service and operational support. Your expertise in client service management will be instrumental in planning, managing client relationships, and addressing inquiries. By utilizing your anti-fraud knowledge, you will protect clients and the institution while driving efficiency through market products and process automation. Your ability to manage change and resolve conflicts will be key in achieving team objectives. **Key Responsibilities:** - Lead the implementation of defined goals and objectives, aligning team resources and operations with organizational goals for the delivery of high-quality client service. - Utilize advanced anti-fraud awareness to detect and prevent fraudulent transactions, safeguarding both financial and reputational integrity. - Drive process automation initiatives by leveraging systems architecture and automation technologies to enhance operational efficiency. - Manage internal stakeholder relationships to influence decision-making processes and align team objectives with broader organizational goals. - Oversee conflict resolution within the team and with clients, employing effective negotiation strategies for win-win outcomes. **Qualification Required:** - Minimum 10 years of work experience with 6 or more years in managing customer service teams, focusing on operational tasks and relationship management. - Demonstrated proficiency in planning and decision-making on resource allocation to achieve organizational objectives. - Knowledge in implementing anti-fraud strategies to detect and prevent fraudulent transactions, protecting clients and the institution. - Proven experience in process automation, articulating and applying systems architecture and automation technologies for operational efficiency. - Proficient in conflict management, facilitating discussions and creating win-win solutions through collaboration or negotiation strategies. In addition, if there are any additional details about the company in the job description, please provide them for a comprehensive understanding.,