Client Service Manager II JPMC Candidate Experience page

4.0 - 8.0 years

0 Lacs

maharashtra

On-site

As a Client Service Manager II at JPMorganChase, you will play a crucial role in shaping the future of operations through your expertise in client service management. You will have the opportunity to advance your career while making a significant impact on the business. Join a team that values innovation, collaboration, and continuous improvement. **Key Responsibilities:** - Lead the implementation of defined goals and objectives, aligning team resources and operations with organizational goals, and ensuring the delivery of high-quality client service. - Utilize advanced anti-fraud awareness to detect and prevent fraudulent transactions, safeguarding the financial and reputational integrity of both the client and the institution. - Drive process automation initiatives, leveraging systems architecture and automation technologies to enhance operational efficiency and service delivery. - Manage internal stakeholder relationships, influencing decision-making processes and aligning team objectives with broader organizational goals. - Oversee conflict resolution within the team and with clients, employing effective negotiation strategies to ensure win-win outcomes. **Qualifications Required:** - 4 or more years of experience in managing customer service teams, with a focus on operational tasks and relationship management. - Demonstrated proficiency in planning, with a track record of making decisions on resource allocation to achieve organizational objectives. - Knowledge in implementing anti-fraud strategies to detect and prevent fraudulent transactions, protecting both the client and the institution. - Proven experience in process automation, with the ability to articulate and apply systems architecture and automation technologies for operational efficiency. - Proficient in conflict management, with the ability to facilitate discussions and create win-win solutions using collaboration or negotiation strategies. This summary gives you an overview of the pivotal role you will play as a Client Service Manager II at JPMorganChase, where your skills and expertise will be instrumental in delivering exceptional customer service and operational support, protecting clients and the institution from fraud, driving process automation, managing stakeholder relationships, and resolving conflicts effectively.,

Posted 1 day ago

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