Client Account Management - Project management

1. Independently handling end-to-end project management of initiatives on the account which could pertain to any or all

account-based marketing, client relationship management, bid management, account strategy, account contracting,

internal operations. risk management, etc.

2. Assisting in the development and maintenance of account marketing assets, marketing campaigns, proposal assets, and

onboarding/offboarding assets and processes

3. Act as an advisor to the account leadership by sieving through information and providing perspective

4. Support information needs for client meetings, client facing materials, leadership presentations

5. Assist in the development and maintenance of account relationship tools including relationship map, organizational

charts and the political balance sheet

6. Work with account leadership in developing and implementing the Confidentiality Information Program including

onboarding and offboarding of team members

7. Coach and mentor the team on project management, client management, teaming, and other professional attributes

8. Manage the performance of team members through regular check-ins, providing timely feedback based on personal

observations and client responses

9. Identify strengths of team members to provide them with opportunities and coach them in professional growth

10. Contribute to various team and talent initiatives

The team

Client Account Management (CAM) professionals assist internal account leaders in strengthening relationships and expanding

services to Deloittes most important clients. U.S. and India based CAM professionals work in partnership and help generate strategic

industry, cross-functional and account level insights to address client issues. In addition, the CAM professionals help drive internal

account operations, such that the account leaders can win work and create more value for our clients.

Qualification and experience

Required:

• 7-10 years of professional experience in account management, marketing or business development field
• At least 2-3 years’ experience of supervising teams
• MBA and/or Masters (full time) in relevant field

Skills

• Managing small size teams
• Performance evaluation, coaching
• Conflict resolution, negotiation
• Attention to detail with good client service attitude
• Excellent verbal and written communication skills
• Proficient in Microsoft Office suite
• Basic understanding of SharePoint