Client Account Management - Kolkata

About the Company:

financial information services industry that integrates and disseminates ultra-low latency data feeds,

news and information. Real-time market data and information is distributed in a user friendly and

flexible format on Ticker’s own state-of-the-art platform as well as on third-party websites, including

mobile Phones, at competitive prices. Ticker’s adoption of open technology standards allows it to

integrate content with rich features and analytical tools, enhancing customer experience through

customized delivery and display of data and tools. Resilient data management system and dedicated

teams of information and technology specialists ensure the highest standards of data security,

completeness, quality and authentication.

Vision:

To be an Organization of Choice forthe Financial Markets, providing Financial Information, News and

Analytics while delivering Superior Value to all Stakeholders.

Mission:

To empower Financial Markets by providing a high degree of reliable real-time customized

information and to offer a UNIQUE customer experience by providing seamless service across

markets.

Website

Position Overview:

We’re looking for a dedicated and personable account manager to maintain client

accounts and serve as our main point of contact. The ideal candidate should have a passion for

helping others and a drive for providing exceptional customer service. Applicants should also be

proficient with spreadsheets, and various products of the Company.

Objectives of this role

• Serve asthe main point of contact in all matters related to client concerns and needs.

• Build and strengthen client relationshipsto achieve long-term partnerships.

• Maintain accurate client records, keeping track of any contract updates and renewals.

• Work with sales and other internal teamsto develop strategic marketing plans and ensure KPIs are

being met.

• Develop a thorough understanding of our products and service offeringsto better upsell and cross-

sell to clients.

Key Responsibilities:

• Handle inquiries and requests from customers and address their needs.

• Stay on top of accounts, making sure they receive servicesthat are within their budget and meet

their needs.

• Meet regularly with other team members to discuss progress and find new ways to improve

business.

• Serve as a brand ambassador for existing and new products, developing tailored sales pitchesto

each client.

• Coordinate with Customer Support and Marketing to ensure customers satisfaction and

appropriately introduce new products asthey relate to client needs.

• Generate progress reportsfor clients and senior leaders within the organization.

• Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team

regularly.

Qualification:

• Bachelor’s/MBA in Marketing/Finance or a related field.

• NISM Courses

Preferred Skills:

• Candidate should be willing to travel frequently to client location.

• Proven track record of meeting or exceeding quotas and receiving positive customer feedback.

• Proficiency with common customer success and customer relationship management software,

Sales Logix and Salesforce

• Professional certification (ex: from Strategic Account Management Association)

• Proven experience as a Client Account Manager or similar role.

• Strong problem solving and negotiation abilities.

• Knowledge Financial Markets.

• Exceptional communication and presentation skills.