Client Relationship - A/c Manager

Job Description

Website : https://www.tickermarket.com/#/home Position Overview: We’re looking for a dedicated and personable account manager to maintain client accounts and serve as our main point of contact. The ideal candidate should have a passion for helping others and a drive for providing exceptional customer service. Applicants should also be proficient with spreadsheets, and various products of the Company. Objectives of this role • Serve as the main point of contact in all matters related to client concerns and needs. • Build and strengthen client relationships to achieve long-term partnerships. • Maintain accurate client records, keeping track of any contract updates and renewals. • Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met. • Develop a thorough understanding of our products and service offerings to better upsell and crosssell to clients. Key Responsibilities: • Handle inquiries and requests from customers and address their needs. • Stay on top of accounts, making sure they receive services that are within their budget and meet their needs. • Meet regularly with other team members to discuss progress and find new ways to improve business. • Serve as a brand ambassador for existing and new products, developing tailored sales pitches to each client. • Coordinate with Customer Support and Marketing to ensure customers satisfaction and appropriately introduce new products as they relate to client needs. • Generate progress reports for clients and senior leaders within the organization. • Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly. Qualification: • Bachelor’s/MBA in Marketing/Finance or a related field. • NISM Courses Preferred Skills: • Candidate should be willing to travel frequently to client location. • Proven track record of meeting or exceeding quotas and receiving positive customer feedback. • Proficiency with common customer success and customer relationship management software, Sales Logix and Salesforce • Professional certification (ex: from Strategic Account Management Association) • Proven experience as a Client Account Manager or similar role. • Strong problem solving and negotiation abilities. • Knowledge Financial Markets. • Exceptional communication and presentation skills