Claims Executive

Job Description

Job Title: Claims Executive – Non-Motor Insurance Department: Claims / Operations Location: Andheri Reporting to: Claims Manager / Operations Head Type: Full-Time 1. Claim Intimation & Registration Coordinate with clients for claim intimation and gather preliminary incident details Register claims with respective insurers through portals or direct communication Maintain claim acknowledgment records and share claim numbers with clients promptly 2. Documentation & Follow-up Guide clients on required documents (claim forms, FIR, invoices, inspection reports, etc.) based on product type (Fire/Marine/Engineering/Liability) Liaise with surveyors, insurers, and internal stakeholders to ensure timely submission of documents Ensure proper documentation is collected for claim file completion 3. Coordination with Insurers & Surveyors Follow up with insurance companies and appointed surveyors for survey scheduling and report updates Track claim status and escalate delays in processing or approvals Ensure all technical queries from the insurer/surveyor are resolved in coordination with clients and internal teams 4. Claim Monitoring & Settlement Track open claims and push for timely approvals/settlements Verify settlement calculations as per policy terms and ensure client communication Assist in claim negotiations when applicable, especially for large-value or complex claims 5. Reporting & MIS Maintain and update trackers for: Claim intimations Pending documentation Open vs closed claims Claim settlement turnaround time (TAT) Share weekly/monthly MIS reports with internal teams and management Key Skills Required: Strong understanding of Non-Motor insurance products and related claims processes (Fire, Marine, Liability, Engineering, etc.) Familiarity with surveyor interaction and insurer processes Excellent documentation, coordination, and follow-up skills Basic understanding of policy terms and claim assessment Proficiency in MS Excel, Word, and insurer claim portals Qualifications & Experience: Graduate in any discipline (Commerce or Insurance background preferred) III Certification (Licentiate/Associate) is an advantage 1–4 years of experience in claims processing for non-motor general insurance products Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Paid sick time Provident Fund Schedule: Day shift Work Location: In person Speak with the employer +91 9136763032