City Lead Pune

Job Description

Responsibilities and Ownership: (Things that the role cannot miss) Operational Management: Oversee and manage day-to-day operations of Rentomojo in Pune, ensuring smooth functioning across warehouses, logistics, and service delivery. Team Leadership: Lead and inspire a team of dedicated professionals, fostering a culture of collaboration, innovation, and continuous improvement. Customer Experience: Ensure top-notch customer experiences by maintaining service quality, resolving escalations, and addressing customer feedback promptly. Inventory Management: Manage inventory levels, stock movement, and timely replenishment to meet customer demands effectively. Process Improvement: Identify operational bottlenecks and implement process improvements for greater efficiency and cost-effectiveness. Vendor and Partner Management: Collaborate with vendors, logistics partners, and other stakeholders to strengthen business relationships and optimize service delivery. Quality Control: Enforce quality standards and conduct regular inspections to ensure that our products and services meet Rentomojo's high-quality benchmarks. Health and Safety: Promote and enforce safety protocols, ensuring a safe and secure working environment for the team and customers. Data Analysis: Analyze operational data and metrics to make data-driven decisions, set performance targets, and drive improvements. PREFERRED QUALIFICATIONS: Experience: Minimum 4-6 years of experience in operations management, logistics, or related fields, preferably in e-commerce or rental businesses. Leadership Skills: Proven experience in leading and motivating teams to achieve common goals. Customer-Centric: Passionate about delivering outstanding customer experiences and exceeding expectations. Analytical Mindset: Strong analytical and problem-solving skills, with the ability to leverage data for decision-making. Result-Oriented: Driven to achieve targets and meet operational objectives. Adaptability: Comfortable in a fast-paced environment and adaptable to changing priorities. Communication: Excellent verbal and written communication skills in English and the local language.