Responsibilities and Ownership: (Things that the role cannot miss) Operational Management: Oversee and manage day-to-day operations of Rentomojo in Pune, ensuring smooth functioning across warehouses, logistics, and service delivery. Team Leadership: Lead and inspire a team of dedicated professionals, fostering a culture of collaboration, innovation, and continuous improvement. Customer Experience: Ensure top-notch customer experiences by maintaining service quality, resolving escalations, and addressing customer feedback promptly. Inventory Management: Manage inventory levels, stock movement, and timely replenishment to meet customer demands effectively. Process Improvement: Identify operational bottlenecks and implement process improvements for greater efficiency and cost-effectiveness. Vendor and Partner Management: Collaborate with vendors, logistics partners, and other stakeholders to strengthen business relationships and optimize service delivery. Quality Control: Enforce quality standards and conduct regular inspections to ensure that our products and services meet Rentomojo's high-quality benchmarks. Health and Safety: Promote and enforce safety protocols, ensuring a safe and secure working environment for the team and customers. Data Analysis: Analyze operational data and metrics to make data-driven decisions, set performance targets, and drive improvements. PREFERRED QUALIFICATIONS: Experience: Minimum 4-6 years of experience in operations management, logistics, or related fields, preferably in e-commerce or rental businesses. Leadership Skills: Proven experience in leading and motivating teams to achieve common goals. Customer-Centric: Passionate about delivering outstanding customer experiences and exceeding expectations. Analytical Mindset: Strong analytical and problem-solving skills, with the ability to leverage data for decision-making. Result-Oriented: Driven to achieve targets and meet operational objectives. Adaptability: Comfortable in a fast-paced environment and adaptable to changing priorities. Communication: Excellent verbal and written communication skills in English and the local language.
Finance Executive ROLE : Finance executive LOCATION : : Bangalore NUMBER OF DIRECT REPORTEES : Individual contributor role KEY RELATIONSHIPS REPORTS TO : Senior Manager Finance Responsibilities Roles and Responsibilities Manage company's capital structure and review with senior leaders. Partner with various business teams to support financing decisions. Documentation for on boarding investors and serve as the key point of contact for the investor community. Build analytical models to evaluate capital structure decisions including financing, return of capital, and contingency planning. Build and/or maintain deal collateral, teaser, one pager, Information memorandum, financial model, debt profile, and other important metrics. Etc Assist in research for various information cuts, new MVPs, new business lines, new financing structures, etc Assist in for new financing structures, means of finance, and the nature of lenders/investors (both domestic and/or international). Model credit rating outcomes and assist in managing relationships with rating agencies. Support maintenance, user entitlement, and activities relating to Treasury workstation and electronic banking portals. Provide broad-based, analytical support to the Treasury team for cash management processes and initiatives. Qualifications Pursuing CA or MBA (Finance)Fresher or BCOM/MCOM with minimum 2 yrs experience Advanced level expertise with MS Excel, Word, PPT, and other similar tools. Advanced analytical and problem-solving skills with keen attention to detail
Role Dimensions: ROLE : Executive Customer Experience LOCATION : Bengaluru NUMBER OF DIRECT REPORTEES : Individual contributor role KEY RELATIONSHIPS REPORTS TO : Supervisor/TL Customer Experience About the Role- Handling customer queries (Outbound calls). * Handling customers queries (Chat support). * Reminding / connecting with customers to collect invoice due amount. * Coordinating with internal departments to priorities resolution of customer. * Handling social media escalations. * Reaching out detractor to understand their concerns. * Support to enhance overall NPS/C-Sat. • Responding customers reaching out at email. PREFERRED QUALIFICATIONS: * Candidate must possess at least Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree (In any field). • * Punctual, Motivated. * Excellent verbal and written communications skills. * English & Hindi fluency required (at least Upper-Intermediate level). * Freshers and experience both can apply (Experience will be preferred over freshers). Visit our career page here
About Rentomojo Rentomojo is a market leader and tech-enabled company in rental subscription of furniture and consumer appliances. company provides Affordable and Flexible rental subscription to cater to mobility needs of Gen Z and Millennials. The company was founded by Geetansh Bamania, an IITM who worked out of almost every major city in India in his first five years of corporate career. Frustrated with the hassles of relocating from one place to the other, and tired of finding that perfect cluster of home essentials that suited their lifestyle. With 1,800+ people operations, the company has a presence in 22 cities across India. The company is in a strong growth trajectory with revenue compounding at a CAGR of ~ 50% during the last 3 years and is an exception in the startup ecosystem to be highly profitable along with delivering strong growth. The company has been consistently profitable since Oct 2021 and compounded PAT at a CAGR of ~150% in the past two years. Rentomojo is a key beneficiary of Indias rapid urbanisation story, job growth and workforce mobility. ~1mn new members join the workforce every month and 1.2mn-1.5mn employees switch jobs every month. Rentomojo offers attractive bundled rental subscriptions with zero cost of relocation and zero repair and maintenance cost at affordable cost that provides utility of EMI but not its rigidity. Job Title: Analyst - Investor Relation Location: Bangalore, Karnataka Job Type: Full-Time Key Deliverables: Support IPO readiness by conducting secondary research on industry trends, competitive landscape, and macroeconomic indicators to provide inputs for the DRHP and fundraising materials. Perform valuation analysis and benchmarking against companies in similar space and new-age tech firms, to aid in positioning and comparability. Monitor industry trends and competition benchmarking to generate actionable insights that support management’s strategic decision-making. Assist in preparation of Investor pitch decks, key inputs for investor meetings and address investor queries. Financial modelling to support any key strategic financial decision including Financial Due Diligence for any potential acquisition opportunities. Post listing: Assist in drafting quarterly earnings releases, investor presentations, and regulatory filings. Prepare briefing notes, scripts, and Q&A for management before earnings calls and analyst meets. Maintain the investor contact database, track shareholder movements, and compile investor feedback. Monitor analyst coverage and media reports on the company and peers. Work with the Company Secretary and Finance teams to ensure timely filing of earnings updates, press releases, and investor disclosures as per SEBI LODR norms. Preferable candidate Someone with 1-2 yrs. of work experience in Buy-side/Sell-Side Equity research firms or part of investor relations team Preferably in a listed entity. CA/MBA Finance/CFA by qualification. Should have strong interest and passion in Indian stock markets.
Role & responsibilities Managing the training program in all cities and has to work with helpers/drivers, executives and managers through classroom training, online video viewing and handbook reading. Managethefeedbackloop, any escalation or deviation from SOP shall come back to this trainer as feedback and the same needs to be solved through retraining. Subjectmatter expert for the appliance category Design,develop, and deliver comprehensive training programs on warehouse processes, quality control procedures, and policies Conductregular training sessions to ensure all warehouse staff possess the necessary knowledge and skills to perform their duties effectively Coachandmentorwarehousestaff Helpers/Drivers on best practices for quality control, inventory management, and order fulfillment. Observewarehouseoperations and identify areas for improvement in quality and process efficiency. Developandimplementnewprocesses to optimize warehouse operations and ensure adherence to quality standards Maintainandupdatetraining materials to reflect any changes in policies or procedures Collaborate with the other teams to identify and address quality control issues Trackandmeasuretheeffectiveness of training programs and make adjustments as needed Supportthecontinuous improvement of warehouse operations by identifying and implementing new technologies and best practices Prepareandmaintain documentation related to training programs and quality control procedures Stayup-to-date on industry best practices related to warehouse operations and quality management Preferred candidate profile Bachelor's degree with minimum 2 years of experience in after sales service. Provenexperience in developing and delivering training programs. Strongunderstanding of warehouse processes, quality control procedures, after sales service trainings Excellent communication, interpersonal, and coaching skills. Ability to multitask and prioritize workload in a fast-paced environment. Stronganalytical and problem-solving skills. Proficiency in Microsoft Office Suite/G Suite. Apassionforquality and continuous improvement. Atechnicalbackground in after sales services of appliances I guess is a plus in this role and this role can also help in content building
www.rentomojo.com About the Company We, RentoMojo, were founded by IITM alums and serial entrepreneurs who worked out of almost every major city in India in his first five years of corporate career. Frustrated with the hassles of relocating from one place to the other, and tired of finding that perfect cluster of home essentials that suited their lifestyle. "The spending youth, especially the millennials & Gen Z's prefer staying light, desire flexibility and are value conscious. Willing to experiment with new stuff across categories that make life simpler and not boring, these generations are also sensitive to our planet's sustainability. Our customers and employees identify with what we do '', is what Geetansh Bamania, our Founder and CEO has to say. RentoMojo caters to the needs of the working professionals which is unmet due to nonavailability of furnished rental flats by offering furniture and appliances on rental basis, thus, providing more flexibility than owning the expensive furniture and appliances. Currently, we have 130,000+ subscribers with a typical rental period of 1214 months. The current market size (as per a recent report by Grant Thornton) is estimated to be US$ 4.1 Billion and expected to grow to US$ 13 Billion by 2025. With 1000+ people operations, the company has a presence in 16 cities across India. Looking back, Rentomojo has not only made a new market of lease which never existed for the consumer, they have also become market leaders in the consumer rental industry. Unlike the norm, they are now seeing a reverse trend wherein a version of ours is being copied in the US and UK. We are also profitable at monthly PAT since Oct 2021. Five Pillars of our Culture: Zoom InZoom Out : We zoom in and go micro; our focus would be doing better in everything, including things we already do well. We zoom out a lot for creating successful pilots that can potentially scale into a lot of value add in the future, like strengthening our offline presence. Enterprising Mindset: If you are bold enough, you will have life changing growth opportunities here. We will continue to expand the responsibilities of hungry and willing people. If you are ready to do what you have never done, you will find roles that you have never managed. Growing people from within was a significant contributor to the Fortune employers choice award that we won in 2022 and more importantly that's one of the biggest reasons of our success & continued momentum Frugality: Measure Twice and Cut once. It is always easy to spend more money to get more done, but it lacks any form of challenge. We have to grow and become better without a proportionate increase in cost. For every penny that we spend or that we put up to spend, expect a lot of discussions, debates and conversations. Planning is going to be important, data has to be the foundation, detailing will be a must and world class execution is the only way we will move forward in this journey. Accountability: Less Why, more How. We will always have more to bite than we can chew, we will always have to make choices and prioritize while we progress. We can have hundreds of reasons behind why something can not be done, but we have to remain focused on the how of things. The focus on how will help us find ways to get done, what needs to get done. Think, decide, play and act for the long term. The only time we will make short term decisions is when they help us in the longer term. To me, the long term is all about consistency and not intensity. Recent Media Coverage: YourStory , Dec 2022 The Core Team: Geetansh Bamania - Founder & CEO Ketan Krishna - People & Governance Head Prabhat Verma - VP of Engineering, Data & Product Hakim Ujjainwala - Head of Capital and Resourcing Shivendu Ojha - Customer Operations and Sales Rohan Kulkarni - Head of Corporate Finance and Strategy Aman Jha - Head of Operations & Procurement Akash Jangid - Chief of Staff Dhruv Wahal - AVP - Growth and Marketing ' ROLE : Retail Sales Executive LOCATION :Chennai(,P.H. road nerkunram, Kogamped) NUMBER OF DIRECT REPORTEES : Individual contributor role KEY RELATIONSHIPS REPORTS TO : Retail City Lead Roles & Responsibilities Engage with customers visiting the retail store, understand their furniture and appliance rental needs, and provide appropriate recommendations. 1.Actively promote Rentomojo's rental services and products to increase rentals and achieve sales targets. 2.Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction. 3 Educate customers on the advantages of renting furniture and appliances, including cost savings, flexibility, and hassle- free maintenance. 4.Demonstrate product features and benefits to customers, highlighting the quality and value of Rentomojo's offerings. 5.Maintain thorough knowledge of Rentomojo's rental inventory, pricing, and promotional offers. 6.Process rental orders, complete necessary documentation, and ensure smooth rental transactions. 7.Collaborate with the store team to maintain the store's visual appearance, ensuring products are displayed attractively and well-organized. 8.Stay updated with industry trends, competitor activities, and customer preferences to provide valuable insights for business growth. 9.Maintain accurate records of customer interactions, inquiries, and sales data using Rentomojo's CRM system. 10.Continuously strive to meet and exceed individual and team sales targets. 11.Generate positive online reviews and ratings from customers monitor and track online mentions, reviews, comments, and discussions/shared experiences on retail store, individual, or brand across various platforms such as social media, review sites, forums, and news articles. QUALIFICATIONS Bachelor's degree in business, marketing, or a related field is preferred. 1.Proven experience in sales or customer service roles, preferably in a retail environment. 2.Excellent interpersonal and communication skills, with the ability to engage and build rapport with customers. 3.Strong persuasive and negotiation skills to promote rental services and close sales. 4.Knowledge of furniture and appliances, including their features and functionalities, is desirable. 5.Ability to work in a fast-paced, target-driven environment, with a proactive and result-oriented approach. 6.Familiarity with CRM software and basic computer skills. 7.Flexibility to work weekends, holidays, and evening shifts as per the store's operating hours. Visit our career page here Role & responsibilities Preferred candidate profile
About the Role: Retail Sales Executive, you will play a crucial role in driving rental growth by engaging with customers and promoting our rental services and products. You will have the opportunity to interact with both new and existing customers, providing personalized assistance and building strong relationships. Responsibilities and Ownership: Engage with customers visiting the retail store, understand their furniture and appliance rental needs, and provide appropriate recommendations. Actively promote Rentomojo's rental services and products to increase rentals and achieve sales targets. Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction. Educate customers on the advantages of renting furniture and appliances, including cost savings, flexibility, and hassle-free maintenance. Demonstrate product features and benefits to customers, highlighting the quality and value of Rentomojo's offerings. Maintain thorough knowledge of Rentomojo's rental inventory, pricing, and promotional offers. Process rental orders, complete necessary documentation, and ensure smooth rental transactions. Collaborate with the store team to maintain the store's visual appearance, ensuring products are displayed attractively and well-organized. Stay updated with industry trends, competitor activities, and customer preferences to provide valuable insights for business growth. Maintain accurate records of customer interactions, inquiries, and sales data using Rentomojo's CRM system. Continuously strive to meet and exceed individual and team sales targets. Generate positive online reviews and ratings from customers monitor and track online mentions, reviews, comments, and discussions/shared experiences on retail stores, individuals, or brands across various platforms such as social media, review sites, forums, and news articles. PREFERRED QUALIFICATION Bachelor's degree in business, marketing, or a related field is preferred. Proven experience in sales or customer service roles, preferably in a retail environment. Excellent interpersonal and communication skills, with the ability to engage and build rapport with customers. Strong persuasive and negotiation skills to promote rental services and close sales. Knowledge of furniture and appliances, including their features and functionalities, is desirable. Ability to work in a fast-paced, target-driven environment, with a proactive and result-oriented approach. Familiarity with CRM software and basic computer skills. Flexibility to work weekends, holidays, and evening shifts as per the store's operating hours. Benefits: Competitive salary with performance-based incentives Comprehensive training and development programs Opportunities for career growth within a rapidly expanding company Employee discounts on Rentomojo products and services Positive and inclusive work environment Technical Skills: Sales Techniques: A strong understanding of sales techniques, including prospecting, qualifying leads, presenting, and closing deals. Product Knowledge: Familiarity with furniture and appliances, including their features, specifications, and benefits, to effectively communicate with customers and address their needs. CRM Systems: Proficiency in using Customer Relationship Management (CRM) software to manage customer interactions, track sales activities, and maintain accurate records. Computer Skills: Basic computer skills, including proficiency in using email, spreadsheets, and word-processing software. Behavioral Skills: Customer Focus: A genuine passion for providing excellent customer service and the ability to prioritize customer needs and ensure their satisfaction. Communication: Strong verbal and written communication skills to effectively engage with customers, explain complex concepts in a clear manner, and build rapport. Persuasion and Influencing: The ability to persuade and influence customers, using persuasive techniques to promote rental services and close sales. Adaptability: Flexibility to adapt to changing customer demands and store requirements, and willingness to learn and implement new strategies and processes. Teamwork: Collaboration with store team members to achieve shared goals and contribute to a positive and supportive work environment. Resilience: Ability to handle objections and rejection in a professional manner, maintain a positive attitude, and persist in achieving sales targets. Problem-Solving: Strong problem-solving skills to address customer inquiries, resolve issues, and find creative solutions to meet customer needs. Time Management: Effective prioritization and organization skills to manage multiple customer interactions, and administrative tasks, and achieve sales targets within given time frames. Join Rentomojo's retail team and be part of an exciting journey to revolutionize the rental industry by providing exceptional customer experiences. Apply now and contribute to our mission of making renting the smarter choice! Visit our career page here
About the Role: Retail Sales Executive, you will play a crucial role in driving rental growth by engaging with customers and promoting our rental services and products. You will have the opportunity to interact with both new and existing customers, providing personalized assistance and building strong relationships. Responsibilities and Ownership: Engage with customers visiting the retail store, understand their furniture and appliance rental needs, and provide appropriate recommendations. Actively promote Rentomojo's rental services and products to increase rentals and achieve sales targets. Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction. Educate customers on the advantages of renting furniture and appliances, including cost savings, flexibility, and hassle-free maintenance. Demonstrate product features and benefits to customers, highlighting the quality and value of Rentomojo's offerings. Maintain thorough knowledge of Rentomojo's rental inventory, pricing, and promotional offers. Process rental orders, complete necessary documentation, and ensure smooth rental transactions. Collaborate with the store team to maintain the store's visual appearance, ensuring products are displayed attractively and well-organized. Stay updated with industry trends, competitor activities, and customer preferences to provide valuable insights for business growth. Maintain accurate records of customer interactions, inquiries, and sales data using Rentomojo's CRM system. Continuously strive to meet and exceed individual and team sales targets. Generate positive online reviews and ratings from customers monitor and track online mentions, reviews, comments, and discussions/shared experiences on retail stores, individuals, or brands across various platforms such as social media, review sites, forums, and news articles. PREFERRED QUALIFICATION Bachelor's degree in business, marketing, or a related field is preferred. Proven experience in sales or customer service roles, preferably in a retail environment. Excellent interpersonal and communication skills, with the ability to engage and build rapport with customers. Strong persuasive and negotiation skills to promote rental services and close sales. Knowledge of furniture and appliances, including their features and functionalities, is desirable. Ability to work in a fast-paced, target-driven environment, with a proactive and result-oriented approach. Familiarity with CRM software and basic computer skills. Flexibility to work weekends, holidays, and evening shifts as per the store's operating hours. Benefits: Competitive salary with performance-based incentives Comprehensive training and development programs Opportunities for career growth within a rapidly expanding company Employee discounts on Rentomojo products and services Positive and inclusive work environment Technical Skills: Sales Techniques: A strong understanding of sales techniques, including prospecting, qualifying leads, presenting, and closing deals. Product Knowledge: Familiarity with furniture and appliances, including their features, specifications, and benefits, to effectively communicate with customers and address their needs. CRM Systems: Proficiency in using Customer Relationship Management (CRM) software to manage customer interactions, track sales activities, and maintain accurate records. Computer Skills: Basic computer skills, including proficiency in using email, spreadsheets, and word-processing software. Behavioral Skills: Customer Focus: A genuine passion for providing excellent customer service and the ability to prioritize customer needs and ensure their satisfaction. Communication: Strong verbal and written communication skills to effectively engage with customers, explain complex concepts in a clear manner, and build rapport. Persuasion and Influencing: The ability to persuade and influence customers, using persuasive techniques to promote rental services and close sales. Adaptability: Flexibility to adapt to changing customer demands and store requirements, and willingness to learn and implement new strategies and processes. Teamwork: Collaboration with store team members to achieve shared goals and contribute to a positive and supportive work environment. Resilience: Ability to handle objections and rejection in a professional manner, maintain a positive attitude, and persist in achieving sales targets. Problem-Solving: Strong problem-solving skills to address customer inquiries, resolve issues, and find creative solutions to meet customer needs. Time Management: Effective prioritization and organization skills to manage multiple customer interactions, and administrative tasks, and achieve sales targets within given time frames. Join Rentomojo's retail team and be part of an exciting journey to revolutionize the rental industry by providing exceptional customer experiences. Apply now and contribute to our mission of making renting the smarter choice! Visit our career page here
About the Role: Retail Sales Executive, you will play a crucial role in driving rental growth by engaging with customers and promoting our rental services and products. You will have the opportunity to interact with both new and existing customers, providing personalized assistance and building strong relationships. Responsibilities and Ownership: Engage with customers visiting the retail store, understand their furniture and appliance rental needs, and provide appropriate recommendations. Actively promote Rentomojo's rental services and products to increase rentals and achieve sales targets. Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction. Educate customers on the advantages of renting furniture and appliances, including cost savings, flexibility, and hassle-free maintenance. Demonstrate product features and benefits to customers, highlighting the quality and value of Rentomojo's offerings. Maintain thorough knowledge of Rentomojo's rental inventory, pricing, and promotional offers. Process rental orders, complete necessary documentation, and ensure smooth rental transactions. Collaborate with the store team to maintain the store's visual appearance, ensuring products are displayed attractively and well-organized. Stay updated with industry trends, competitor activities, and customer preferences to provide valuable insights for business growth. Maintain accurate records of customer interactions, inquiries, and sales data using Rentomojo's CRM system. Continuously strive to meet and exceed individual and team sales targets. Generate positive online reviews and ratings from customers monitor and track online mentions, reviews, comments, and discussions/shared experiences on retail stores, individuals, or brands across various platforms such as social media, review sites, forums, and news articles. PREFERRED QUALIFICATION Bachelor's degree in business, marketing, or a related field is preferred. Proven experience in sales or customer service roles, preferably in a retail environment. Excellent interpersonal and communication skills, with the ability to engage and build rapport with customers. Strong persuasive and negotiation skills to promote rental services and close sales. Knowledge of furniture and appliances, including their features and functionalities, is desirable. Ability to work in a fast-paced, target-driven environment, with a proactive and result-oriented approach. Familiarity with CRM software and basic computer skills. Flexibility to work weekends, holidays, and evening shifts as per the store's operating hours. Benefits: Competitive salary with performance-based incentives Comprehensive training and development programs Opportunities for career growth within a rapidly expanding company Employee discounts on Rentomojo products and services Positive and inclusive work environment Technical Skills: Sales Techniques: A strong understanding of sales techniques, including prospecting, qualifying leads, presenting, and closing deals. Product Knowledge: Familiarity with furniture and appliances, including their features, specifications, and benefits, to effectively communicate with customers and address their needs. CRM Systems: Proficiency in using Customer Relationship Management (CRM) software to manage customer interactions, track sales activities, and maintain accurate records. Computer Skills: Basic computer skills, including proficiency in using email, spreadsheets, and word-processing software. Behavioral Skills: Customer Focus: A genuine passion for providing excellent customer service and the ability to prioritize customer needs and ensure their satisfaction. Communication: Strong verbal and written communication skills to effectively engage with customers, explain complex concepts in a clear manner, and build rapport. Persuasion and Influencing: The ability to persuade and influence customers, using persuasive techniques to promote rental services and close sales. Adaptability: Flexibility to adapt to changing customer demands and store requirements, and willingness to learn and implement new strategies and processes. Teamwork: Collaboration with store team members to achieve shared goals and contribute to a positive and supportive work environment. Resilience: Ability to handle objections and rejection in a professional manner, maintain a positive attitude, and persist in achieving sales targets. Problem-Solving: Strong problem-solving skills to address customer inquiries, resolve issues, and find creative solutions to meet customer needs. Time Management: Effective prioritization and organization skills to manage multiple customer interactions, and administrative tasks, and achieve sales targets within given time frames. Join Rentomojo's retail team and be part of an exciting journey to revolutionize the rental industry by providing exceptional customer experiences. Apply now and contribute to our mission of making renting the smarter choice! Visit our career page here
About the Role: Retail Sales Executive, you will play a crucial role in driving rental growth by engaging with customers and promoting our rental services and products. You will have the opportunity to interact with both new and existing customers, providing personalized assistance and building strong relationships. Responsibilities and Ownership: Engage with customers visiting the retail store, understand their furniture and appliance rental needs, and provide appropriate recommendations. Actively promote Rentomojo's rental services and products to increase rentals and achieve sales targets. Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction. Educate customers on the advantages of renting furniture and appliances, including cost savings, flexibility, and hassle-free maintenance. Demonstrate product features and benefits to customers, highlighting the quality and value of Rentomojo's offerings. Maintain thorough knowledge of Rentomojo's rental inventory, pricing, and promotional offers. Process rental orders, complete necessary documentation, and ensure smooth rental transactions. Collaborate with the store team to maintain the store's visual appearance, ensuring products are displayed attractively and well-organized. Stay updated with industry trends, competitor activities, and customer preferences to provide valuable insights for business growth. Maintain accurate records of customer interactions, inquiries, and sales data using Rentomojo's CRM system. Continuously strive to meet and exceed individual and team sales targets. Generate positive online reviews and ratings from customers monitor and track online mentions, reviews, comments, and discussions/shared experiences on retail stores, individuals, or brands across various platforms such as social media, review sites, forums, and news articles. PREFERRED QUALIFICATION Bachelor's degree in business, marketing, or a related field is preferred. Proven experience in sales or customer service roles, preferably in a retail environment. Excellent interpersonal and communication skills, with the ability to engage and build rapport with customers. Strong persuasive and negotiation skills to promote rental services and close sales. Knowledge of furniture and appliances, including their features and functionalities, is desirable. Ability to work in a fast-paced, target-driven environment, with a proactive and result-oriented approach. Familiarity with CRM software and basic computer skills. Flexibility to work weekends, holidays, and evening shifts as per the store's operating hours. Benefits: Competitive salary with performance-based incentives Comprehensive training and development programs Opportunities for career growth within a rapidly expanding company Employee discounts on Rentomojo products and services Positive and inclusive work environment Technical Skills: Sales Techniques: A strong understanding of sales techniques, including prospecting, qualifying leads, presenting, and closing deals. Product Knowledge: Familiarity with furniture and appliances, including their features, specifications, and benefits, to effectively communicate with customers and address their needs. CRM Systems: Proficiency in using Customer Relationship Management (CRM) software to manage customer interactions, track sales activities, and maintain accurate records. Computer Skills: Basic computer skills, including proficiency in using email, spreadsheets, and word-processing software. Behavioral Skills: Customer Focus: A genuine passion for providing excellent customer service and the ability to prioritize customer needs and ensure their satisfaction. Communication: Strong verbal and written communication skills to effectively engage with customers, explain complex concepts in a clear manner, and build rapport. Persuasion and Influencing: The ability to persuade and influence customers, using persuasive techniques to promote rental services and close sales. Adaptability: Flexibility to adapt to changing customer demands and store requirements, and willingness to learn and implement new strategies and processes. Teamwork: Collaboration with store team members to achieve shared goals and contribute to a positive and supportive work environment. Resilience: Ability to handle objections and rejection in a professional manner, maintain a positive attitude, and persist in achieving sales targets. Problem-Solving: Strong problem-solving skills to address customer inquiries, resolve issues, and find creative solutions to meet customer needs. Time Management: Effective prioritization and organization skills to manage multiple customer interactions, and administrative tasks, and achieve sales targets within given time frames. Join Rentomojo's retail team and be part of an exciting journey to revolutionize the rental industry by providing exceptional customer experiences. Apply now and contribute to our mission of making renting the smarter choice! Visit our career page here
About the Role: Retail Sales Executive, you will play a crucial role in driving rental growth by engaging with customers and promoting our rental services and products. You will have the opportunity to interact with both new and existing customers, providing personalized assistance and building strong relationships. Responsibilities and Ownership: Engage with customers visiting the retail store, understand their furniture and appliance rental needs, and provide appropriate recommendations. Actively promote Rentomojo's rental services and products to increase rentals and achieve sales targets. Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction. Educate customers on the advantages of renting furniture and appliances, including cost savings, flexibility, and hassle-free maintenance. Demonstrate product features and benefits to customers, highlighting the quality and value of Rentomojo's offerings. Maintain thorough knowledge of Rentomojo's rental inventory, pricing, and promotional offers. Process rental orders, complete necessary documentation, and ensure smooth rental transactions. Collaborate with the store team to maintain the store's visual appearance, ensuring products are displayed attractively and well-organized. Stay updated with industry trends, competitor activities, and customer preferences to provide valuable insights for business growth. Maintain accurate records of customer interactions, inquiries, and sales data using Rentomojo's CRM system. Continuously strive to meet and exceed individual and team sales targets. Generate positive online reviews and ratings from customers monitor and track online mentions, reviews, comments, and discussions/shared experiences on retail stores, individuals, or brands across various platforms such as social media, review sites, forums, and news articles. PREFERRED QUALIFICATION Bachelor's degree in business, marketing, or a related field is preferred. Proven experience in sales or customer service roles, preferably in a retail environment. Excellent interpersonal and communication skills, with the ability to engage and build rapport with customers. Strong persuasive and negotiation skills to promote rental services and close sales. Knowledge of furniture and appliances, including their features and functionalities, is desirable. Ability to work in a fast-paced, target-driven environment, with a proactive and result-oriented approach. Familiarity with CRM software and basic computer skills. Flexibility to work weekends, holidays, and evening shifts as per the store's operating hours. Benefits: Competitive salary with performance-based incentives Comprehensive training and development programs Opportunities for career growth within a rapidly expanding company Employee discounts on Rentomojo products and services Positive and inclusive work environment Technical Skills: Sales Techniques: A strong understanding of sales techniques, including prospecting, qualifying leads, presenting, and closing deals. Product Knowledge: Familiarity with furniture and appliances, including their features, specifications, and benefits, to effectively communicate with customers and address their needs. CRM Systems: Proficiency in using Customer Relationship Management (CRM) software to manage customer interactions, track sales activities, and maintain accurate records. Computer Skills: Basic computer skills, including proficiency in using email, spreadsheets, and word-processing software. Behavioral Skills: Customer Focus: A genuine passion for providing excellent customer service and the ability to prioritize customer needs and ensure their satisfaction. Communication: Strong verbal and written communication skills to effectively engage with customers, explain complex concepts in a clear manner, and build rapport. Persuasion and Influencing: The ability to persuade and influence customers, using persuasive techniques to promote rental services and close sales. Adaptability: Flexibility to adapt to changing customer demands and store requirements, and willingness to learn and implement new strategies and processes. Teamwork: Collaboration with store team members to achieve shared goals and contribute to a positive and supportive work environment. Resilience: Ability to handle objections and rejection in a professional manner, maintain a positive attitude, and persist in achieving sales targets. Problem-Solving: Strong problem-solving skills to address customer inquiries, resolve issues, and find creative solutions to meet customer needs. Time Management: Effective prioritization and organization skills to manage multiple customer interactions, and administrative tasks, and achieve sales targets within given time frames. Join Rentomojo's retail team and be part of an exciting journey to revolutionize the rental industry by providing exceptional customer experiences. Apply now and contribute to our mission of making renting the smarter choice! Visit our career page here
About the Role: Retail Sales Executive, you will play a crucial role in driving rental growth by engaging with customers and promoting our rental services and products. You will have the opportunity to interact with both new and existing customers, providing personalized assistance and building strong relationships. Responsibilities and Ownership: Engage with customers visiting the retail store, understand their furniture and appliance rental needs, and provide appropriate recommendations. Actively promote Rentomojo's rental services and products to increase rentals and achieve sales targets. Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction. Educate customers on the advantages of renting furniture and appliances, including cost savings, flexibility, and hassle-free maintenance. Demonstrate product features and benefits to customers, highlighting the quality and value of Rentomojo's offerings. Maintain thorough knowledge of Rentomojo's rental inventory, pricing, and promotional offers. Process rental orders, complete necessary documentation, and ensure smooth rental transactions. Collaborate with the store team to maintain the store's visual appearance, ensuring products are displayed attractively and well-organized. Stay updated with industry trends, competitor activities, and customer preferences to provide valuable insights for business growth. Maintain accurate records of customer interactions, inquiries, and sales data using Rentomojo's CRM system. Continuously strive to meet and exceed individual and team sales targets. Generate positive online reviews and ratings from customers monitor and track online mentions, reviews, comments, and discussions/shared experiences on retail stores, individuals, or brands across various platforms such as social media, review sites, forums, and news articles. PREFERRED QUALIFICATION Bachelor's degree in business, marketing, or a related field is preferred. Proven experience in sales or customer service roles, preferably in a retail environment. Excellent interpersonal and communication skills, with the ability to engage and build rapport with customers. Strong persuasive and negotiation skills to promote rental services and close sales. Knowledge of furniture and appliances, including their features and functionalities, is desirable. Ability to work in a fast-paced, target-driven environment, with a proactive and result-oriented approach. Familiarity with CRM software and basic computer skills. Flexibility to work weekends, holidays, and evening shifts as per the store's operating hours. Benefits: Competitive salary with performance-based incentives Comprehensive training and development programs Opportunities for career growth within a rapidly expanding company Employee discounts on Rentomojo products and services Positive and inclusive work environment Technical Skills: Sales Techniques: A strong understanding of sales techniques, including prospecting, qualifying leads, presenting, and closing deals. Product Knowledge: Familiarity with furniture and appliances, including their features, specifications, and benefits, to effectively communicate with customers and address their needs. CRM Systems: Proficiency in using Customer Relationship Management (CRM) software to manage customer interactions, track sales activities, and maintain accurate records. Computer Skills: Basic computer skills, including proficiency in using email, spreadsheets, and word-processing software. Behavioral Skills: Customer Focus: A genuine passion for providing excellent customer service and the ability to prioritize customer needs and ensure their satisfaction. Communication: Strong verbal and written communication skills to effectively engage with customers, explain complex concepts in a clear manner, and build rapport. Persuasion and Influencing: The ability to persuade and influence customers, using persuasive techniques to promote rental services and close sales. Adaptability: Flexibility to adapt to changing customer demands and store requirements, and willingness to learn and implement new strategies and processes. Teamwork: Collaboration with store team members to achieve shared goals and contribute to a positive and supportive work environment. Resilience: Ability to handle objections and rejection in a professional manner, maintain a positive attitude, and persist in achieving sales targets. Problem-Solving: Strong problem-solving skills to address customer inquiries, resolve issues, and find creative solutions to meet customer needs. Time Management: Effective prioritization and organization skills to manage multiple customer interactions, and administrative tasks, and achieve sales targets within given time frames. Join Rentomojo's retail team and be part of an exciting journey to revolutionize the rental industry by providing exceptional customer experiences. Apply now and contribute to our mission of making renting the smarter choice! Visit our career page here