Cisco Voice Engineer

Role : CISCO Voice Engineer

Location : Thane, MH

Timings : 7.30pm to 4.30am IST (M-F)

Availability : 15 days to Immediate

Job Description

Enterprise networking across cloud and onprem with deep Cisco, Fortinet, Juniper, and voice/collaboration.

Configure, secure, and support switching, wireless, firewalls, and UC/contact center platforms to deliver high availability and performance

Key Responsibilities:

• Design, implement, and support LAN/WAN/WLAN across multi-site and cloud environments.
• Configure and administer Cisco FTD, Cisco ISE, Meraki, Catalyst, and Nexus.
• Manage Fortinet FortiGate policies (NAT, VPN, ACLs) and network segmentation.
• Operate Cisco Wireless Controllers and optimize enterprise WiFi.
• Support Cisco voice (CUCM/Call Manager onprem), SIP trunks/SBCs, QoS, and dial plan changes.
• Integrate/manage

  cloud UCaaS

  (e.g., Webex Calling, Teams Phone, RingCentral) and

  Contact Center

  (UCCX/UCCE/Webex CC).
• Troubleshoot performance and incidents; maintain diagrams, runbooks, and change records.
• Plan/execute upgrades, patches, and lifecycle refreshes with minimal downtime.

Required Skills & Qualifications:

• Cisco:

  FTD, Meraki (switching), Catalyst, Nexus, Wireless Controllers,

  ISE, CUCM (onprem Call Manager),

  VoIP/Voice, SIP, QoS.

• UC/CC:

  Cloud

  UCaaS

  platforms and

  Contact Center

  (UCCX/UCCE/Webex CC preferred).

• Security/Edge:

  Fortinet

  FortiGate

  firewalls; sitetosite/client VPNs, NAT, ACLs, policy design.

• Juniper:

  Wireless/switching administration (operations, upgrades, tuning).

• Environments:

  Cloud and onprem networking; routing/switching, HA/DR, monitoring/observability.
• Strong troubleshooting/documentation; crossteam collaboration.

Nice to Have:

• Certifications: CCNA/CCNP, Fortinet NSE, Juniper JNCIA+, CWNA/CWNP, ITIL.
• SBCs (CUBE/AudioCodes), automation (Python/Ansible), Infrastructure as Code.