As Consultant in our Cyber Team you ll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations: -
Key Responsibilities :
The L1 Network Security Operations & Infrastructure Support Engineer is responsible for providing first-level monitoring, incident handling, basic troubleshooting, and operational support across security and network technologies, including firewalls, IDS/IPS, WAF, NAC, EDR/XDR, DLP, CASB, patching, PAM, and related infrastructure components. The role ensures timely response to alerts, execution of SOP-based activities, and escalation to L2/L3 teams when required.
Required Skills: -
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2+ years in IT Security, Network Operations, or Infrastructure Support.
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Basic understanding of TCP/IP, routing, switching, VLANs.
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Knowledge of security fundamentals (CIA, Zero Trust, malware, phishing).
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Familiarity with firewalls, IDS/IPS, WAF, EDR, PAM, DLP, NAC, MDM.
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Ability to follow SOP/runbook-based troubleshooting.
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Good ticketing skills (ServiceNow, Jira, Remedy).
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Strong communication and customer-handling skills.
1. Perimeter Security & Network Security (Must have)
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Monitor alerts and events from Perimeter Firewalls
(Palo Alto / Fortinet / Check Point / Cisco).
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Perform basic troubleshooting such as rule lookup, session checks, and connectivity validation.
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Monitor IDS/IPS
events and raise incidents for suspicious activity.
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Perform initial triage of WAF
alerts and identify false positives vs genuine attacks.
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Support DDoS
monitoring activities and escalate critical events.
2. Endpoint & Email Security (Must have)
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Monitor and respond to alerts from EDR/XDR solutions
(CrowdStrike, Defender, SentinelOne, etc.).
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Vali threat detections for malware, suspicious behavior, quarantined files.
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Review alerts in Secure Email Gateway
(Proofpoint, M365, IronPort) for spam/malicious indicators.
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Support user requests like email release, safe sender/blocked sender up .
3. Identity & Access Security (good to have)
4. Data Protection & Cloud Security (good to have)
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Monitor DLP alerts
for web, email, endpoint channels.
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Run SOP-based triage for policy violations and escalate incidents.
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Support CASB/Policy Broker
alert validation (Shadow IT, risky SaaS usage).
5. Device, Patch & Network Infrastructure Support (Must have)
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Support Patch Management (Windows/Linux)
for scheduled patch cycles.
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Vali agent health, patch status, and provide initial troubleshooting.
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First-level support for MDM
platform (Intune, Workspace ONE - anyone):
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Basic NAC
support (Forescout / ISE/Aruba Clear pass - anyone):
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Support Switch & Wi-Fi Management
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6. Monitoring, Reporting & Documentation ( Must have)
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Monitor dashboards, SIEM alerts, and daily health checks.
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Create incident tickets and document troubleshooting performed.
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Generate daily/weekly compliance and alert summary reports.
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Follow shift handover/handoff documentation standards.
Preferred Qualifications:
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Bachelor s or Master s degree in Computer Science, Information Security, or a related field.
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Experience working with global clients and cross-functional teams.
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Ability to manage multiple opportunities and priorities in a fast-paced environment.
Location and way of working
Your role as Consultant
We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society.
In addition to living our purpose, Senior Executive across our organization must strive to be:
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Inspiring - Leading with integrity to build inclusion and motivation
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Committed to creating purpose - Creating a sense of vision and purpose
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Agile - Achieving high-quality results through collaboration and Team unity
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Skilled at building diverse capability - Developing diverse capabilities for the future
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Persuasive / Influencing - Persuading and influencing stakeholders
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Collaborating - Partnering to build new solutions
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Delivering value - Showing commercial acumen
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Committed to expanding business - Leveraging new business opportunities
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Analytical Acumen - Leveraging data to recommend impactful approach and solutions through the power of analysis and visualization
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Effective communication - Must be well abled to have well-structured and well-articulated conversations to achieve win-win possibilities
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Engagement Management / Delivery Excellence - Effectively managing engagement(s) to ensure timely and proactive execution as well as course correction for the success of engagement(s)
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Managing change - Responding to changing environment with resilience
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Managing Quality & Risk - Delivering high quality results and mitigating risks with utmost integrity and precision
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Strategic Thinking & Problem Solving - Applying strategic mindset to solve business issues and complex problems
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Tech Savvy - Leveraging ethical technology practices to deliver high impact for clients and for Deloitte
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Empathetic leadership and inclusivity - creating a safe and thriving environment where everyones valued for who they are, use empathy to understand others to adapt our behaviours and attitudes to become more inclusive.
