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Support Engineer III

Support Engineer III

TekWissen

5 - 10 years

10 - 12 Lacs

bengaluru

Posted:-1 days ago| Platform:

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Skills Required

ip networking python networking shell scripting perl incident management ip routing protocols

Work Mode

Work from Office

Job Type

Full Time

Job Description

Overview:

TekWissen is a global workforce management provider that offers strategic talent solutions to our clients throughout India and world-wide. Our client is a company operating a marketplace for consumers, sellers, and content creators. It offers merchandise and content purchased for resale from vendors and those offered by thirdparty sellers.

Job Title: Support Engineer III

The Key Responsibilities:

Lead and manage Global Incident Management activities, including Major Incidents (P1/P2), ensuring timely resolution and stakeholder communication
Drive Problem Management processes, including root cause analysis (RCA), corrective and preventive actions
Work closely with Field IT and Operations Partners to resolve high-severity issues and eliminate future risks
Coordinate cross-functional teams during incident resolution and problem remediation
Communicate effectively with stakeholders across all management levels during incidents and post-incident reviews
Track, manage, and report incident/problem metrics and trends
Support and contribute to project management initiatives related to operational improvements
Utilize ticketing tools to manage incidents, problems, and changes, including tool integrations
Ensure adherence to ITIL best practices and organizational standards

Technical Skills & Experience:

2+ years of
Incident Management experience.
2+ years of
Problem & Change Management experience.
Strong understanding of IP routing protocols and networking technologies
Experience working in virtualized enterprise networking environments
Experience with ITSM / Ticketing tools (ServiceNow, BMC Remedy, Jira Service Management, etc.)
Understanding of ITIL processes (Incident, Problem, Change Management)
Excellent communication and stakeholder management skills
ITIL Certification (mandate)
Basic understanding in Networking.
Scripting(e.g. Python, Bash, Perl..) Good to have.

TekWissen Group is an equal opportunity employer supporting workforce diversity.

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Support Engineer III