About GitHub As the global home for all developers, GitHub is the complete AI-powered developer platform to build, scale, and deliver secure software. Over 150+ million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate and experiment across 420+ million repositories. With all the collaborative features of GitHub, it has never been easier for individuals and teams to write faster, better code. Locations In this role you can work from Remote, India Overview GitHub is expanding its Corporate Solutions Engineering team and we're seeking experienced professionals to enhance our pre-sales support of our corporate customers. As a Solutions Engineer, you'll align technology solutions with customer needs and serve as a trusted advisor. The ideal candidate will be a key partner in driving technology adoption and integration, helping customers maximize GitHub’s value while gaining hands-on experience in solving complex technical challenges, deepening industry expertise, and influencing strategic decision-making. Responsibilities Develop and maintain technical relationships in the pre-sales stage with business customers and prospects, acting as a key technical point of contact to ensure customer satisfaction and product adoption. Collaborate with the Corporate Sales team to identify customer business requirements, match them to product features, and provide live demonstrations of the GitHub Enterprise platform. Serve as an intermediary between sales and technical teams, communicating customer feedback to influence product strategy and contributing to internal knowledge bases. Educate prospects on product implementation and usage, while advocating for customer interests by sharing feedback within GitHub. Assist customers in integrating GitHub with existing development tools and workflows, providing technical guidance on DevOps pipelines, code deployment options, and network infrastructure. Maintain awareness of trends in the Source Control Management industry and contribute to both internal and customer documentation to support product usage and adoption. Articulate the value of AI and DevSecOps to external stakeholders through pre-sales presentations, product demonstrations, and technical documentation. Showcase our products: Conduct (live) demos of GitHub’s products, integrating broader industry trends (e.g., AI, DevSecOps) and tools into tailored customer scenarios. Industry and Product Knowledge: Maintain an up-to-date understanding of GitHub’s product landscape, emerging trends in developer tools (e.g., Generative AI), and customer-specific challenges. Provide coaching and insights to internal teams based on industry expertise. Qualifications Required Qualifications: 4+ years’ experience in technical consulting, technical consultative selling, or related technical/sales/industry experience, OR bachelor's degree in Computer Science, Information Technology, Engineering, or related field AND 2+ years’ experience in technical consulting, technical consultative selling, or related technical/sales/industry experience, OR master's degree in Computer Science, Information Technology, Engineering, or related field, OR equivalent experience. Preferred Qualifications: 6+ years' experience in technical consulting, technical consultative selling, or related technical/sales/industry experience 1+ year(s) experience in digital transformation using software modernization to drive customer business outcomes 1+ year(s) experience in business consulting, consultative selling, or customer facing experience GitHub values Customer-obsessed Ship to learn Growth mindset Own the outcome Better together Diverse and inclusive Manager fundamentals Model Coach Care Leadership principles Create clarity Generate energy Deliver success Who We Are GitHub is the world’s leading AI-powered developer platform with 150 million developers and counting. We’re also home to the biggest open-source community on earth (and 99% of the world’s software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub. Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are—because we know that people flourish when they can work on their own terms. Join us, and let’s change the world, together. Equal Employment Opportunity GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate! Show more Show less
About GitHub As the global home for all developers, GitHub is the complete AI-powered developer platform to build, scale, and deliver secure software. Over 150+ million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate and experiment across 420+ million repositories. With all the collaborative features of GitHub, it has never been easier for individuals and teams to write faster, better code. Locations In this role you can work from Remote, India Overview GitHub is growing its Account Management team and we're seeking experienced professionals to elevate our sales efforts. As an SMB Senior Account Executive, you will develop and execute account plans to meet revenue targets and customer needs and build key business relationships through consultative engagement. The ideal candidate will greatly contribute to the execution of impactful sales strategies, learn from industry-leading practices, and contribute to shaping the approaches of our sales operations in a rapidly evolving market. Responsibilities Develop and execute comprehensive account plans using methodologies like MEDDPICC to meet revenue targets and align with customer business needs, while anticipating potential challenges and mitigating risks. Establish and maintain strong relationships with executives and decision-makers at high levels within customer organizations through consultative engagement, fostering trust and collaboration. Lead and coordinate extended virtual teams and key stakeholders, leveraging industry expertise to expand relationships and drive sales acceleration through best-in-class communication techniques. Proactively understand and advocate for the customer's business and technology needs, identifying opportunities for optimization and new solutions that align with their strategic goals. Build and maintain a robust sales pipeline, ensuring pipeline hygiene and forecasting accuracy, while understanding timelines to advance opportunities through various stages. Educate decision-makers on GitHub's value proposition, aligning solutions with customer objectives and establishing a competitive advantage through tailored presentations and business plans. Maintain a strong understanding of GitHub's product landscape and industry trends, using this knowledge to inform strategic planning and customer engagement efforts. Develop a deep understanding of the unique challenges and opportunities within the Small/Medium Business market, tailoring sales strategies to effectively address the specific needs and constraints of smaller businesses. Qualifications Required Qualifications: 4+ years' experience in technology-related sales or a related field, OR bachelor's degree in Business, Technology, Liberal Arts, or related field, AND 2+ years' experience in technology-related sales or a related field, OR master's degree in Business Administration AND 1+ year(s) experience in technology-related sales or a related field, OR equivalent experience. Preferred Qualifications: 6+ years' experience in technology-related sales or a related field Strong understanding of software development processes and tools, with the ability to effectively communicate technical concepts to non-technical stakeholders Ability to create accurate sales forecasting and pipeline management, ensuring a clear view of future revenue and enabling proactive decision making GitHub values Customer-obsessed Ship to learn Growth mindset Own the outcome Better together Diverse and inclusive Manager fundamentals Model Coach Care Leadership principles Create clarity Generate energy Deliver success Who We Are GitHub is the world’s leading AI-powered developer platform with 150 million developers and counting. We’re also home to the biggest open-source community on earth (and 99% of the world’s software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub. Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are—because we know that people flourish when they can work on their own terms. Join us, and let’s change the world, together. Equal Employment Opportunity GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate! Show more Show less
About GitHub As the global home for all developers, GitHub is the complete AI-powered developer platform to build, scale, and deliver secure software. Over 150+ million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate and experiment across 420+ million repositories. With all the collaborative features of GitHub, it has never been easier for individuals and teams to write faster, better code. Locations In this role you can work from Remote, India Overview GitHub is expanding its Mid-Market Account team and seeks experienced professionals to enhance our sales efforts. As a Senior Mid-Market Account Executive I, you will forge strong relationships with executive decision-makers, develop and execute account plans, and align GitHub's sales strategies with customer needs. The ideal candidate will be a key partner in driving business transformation for mid-market customers, influencing strategic technology adoption while gaining deep industry insights and contributing to long-term customer success and growth. Responsibilities Manage a medium to large number of named accounts, focusing on scaling business growth and expanding reach within the Mid-Market segment. Engage with a broader network of decision makers and stakeholders, leveraging industry expertise to build stronger relationships and influence decision-making. Develop comprehensive strategies for a portfolio of large accounts, ensuring alignment with business priorities and leveraging data-driven insights for market analysis. Utilize extensive industry knowledge to drive innovation and business transformation for customers. Identify and pursue new market opportunities, leveraging industry knowledge and strategic partnerships to expand GitHub's presence within the Mid-Market segment. Drive revenue growth through the team by helping them build a strong pipeline, accurately forecast, and drive new and existing business opportunities. Qualifications Required Qualifications: 6+ years' experience in technology-related sales, technical selling, or a related field, OR bachelor's degree in business, Technology, Liberal Arts, or related field AND 4+ years' experience in technology-related sales, technical selling, or a related field, OR master's degree in business administration AND 2+ years' experience in technology-related sales, technical selling, or a related field, OR equivalent experience. Ability to travel up to 25% to serve business or client needs Preferred Qualifications: 8+ years' experience in technology-related sales, technical selling, or a related field 2+ years’ enterprise-level DevOps, DevSecOps, and/or AI products strategic sales or equivalent experience Deep knowledge of the mid-market segment, including key trends, challenges, and opportunities, to inform strategic account planning and execution Experience working with international clients or in a global sales environment, providing insights into diverse market dynamics and customer needs Ability to create accurate sales forecasting and pipeline management, ensuring a clear view of future revenue and enabling proactive decision making GitHub values Customer-obsessed Ship to learn Growth mindset Own the outcome Better together Diverse and inclusive Manager fundamentals Model Coach Care Leadership principles Create clarity Generate energy Deliver success Who We Are GitHub is the world’s leading AI-powered developer platform with 150 million developers and counting. We’re also home to the biggest open-source community on earth (and 99% of the world’s software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub. Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are—because we know that people flourish when they can work on their own terms. Join us, and let’s change the world, together. Equal Employment Opportunity GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate! Show more Show less
About GitHub As the global home for all developers, GitHub is the complete AI-powered developer platform to build, scale, and deliver secure software. Over 150+ million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate and experiment across 420+ million repositories. With all the collaborative features of GitHub, it has never been easier for individuals and teams to write faster, better code. Locations In this role you can work from Remote, India Overview GitHub is expanding its Enterprise Sales team, and we’re seeking experienced professionals to drive growth and deepen our engagement with large enterprise accounts. As a Senior Enterprise Account Executive II, you will take ownership of a portfolio of high-value enterprise accounts, executing complex sales strategies, building trusted relationships with executives, and aligning GitHub’s solutions with long-term customer business objectives. The ideal candidate will be a strategic partner in scaling enterprise adoption, shaping digital transformation initiatives, and developing expertise in navigating complex deal cycles while driving sustained customer success and revenue growth in the multi-regional and/or global marketplace. Responsibilities Develop and execute account plans for a portfolio of large enterprise accounts using sales methodologies like MEDDPICC to drive high volume sales and alignment with customer objectives. Build and maintain strong relationships with executive-level decision-makers within a focused set of accounts, acting as a trusted advisor to facilitate business transformation. Expand your network of key partners and decision-makers across an array of customer accounts to enhance sales and partner impact. Manage the sales pipeline and forecasting process for a portfolio of medium to large complex accounts, ensuring alignment with sales goals and risk mitigation. Proactively engage with a large number of customers to understand their business needs and advocate internally to prioritize their requests. *Utilize advanced market analysis techniques to develop strategic account plans that capitalize on emerging trends and competitive dynamics. *Drive complex solution selling efforts, customizing GitHub's offerings to address intricate business challenges and deliver measurable outcomes for a larger set of accounts. Ability to Travel to customer site as / when appropriate Qualifications Required Qualifications: 6+ years' experience in technology-related sales, technical selling, or a related field, OR bachelor's degree in business, Technology, Liberal Arts, or related field, AND 4+ years' experience in technology-related sales, technical selling, or a related field, OR master's degree in business administration AND 2+ years' experience in technology-related sales, technical selling, or a related field, OR equivalent experience. Ability to travel to serve business or client needs as appropriate. Preferred Qualifications: 8+ years' experience in SaaS technology-related sales, technical selling, or a related field. 2+ years’ enterprise-level strategic sales or equivalent experience Knowledge of sales methodologies such as MEDDPICC or Challenger Sale, with the ability to apply these frameworks to drive sales success Demonstrated ability to understand customer needs and provide tailored solutions that drive business value Experience selling into technology accounts with an emphasis on the software development ecosystem is strongly preferred Expertise in crafting comprehensive proposals that address the multifaceted needs of a diverse set of accounts Experience in aligning cross-functional strategies across the organization to deliver a seamless customer experience and achieve common goals GitHub values Customer-obsessed Ship to learn Growth mindset Own the outcome Better together Diverse and inclusive Manager fundamentals Model Coach Care Leadership principles Create clarity Generate energy Deliver success Who We Are GitHub is the world’s leading AI-powered developer platform with 150 million developers and counting. We’re also home to the biggest open-source community on earth (and 99% of the world’s software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub. Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are—because we know that people flourish when they can work on their own terms. Join us, and let’s change the world, together. Equal Employment Opportunity GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate! Show more Show less
About GitHub As the global home for all developers, GitHub is the complete AI-powered developer platform to build, scale, and deliver secure software. Over 150+ million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate and experiment across 420+ million repositories. With all the collaborative features of GitHub, it has never been easier for individuals and teams to write faster, better code. Locations In this role you can work from Remote, India Overview GitHub is expanding its Corporate Solutions Engineering team and we're seeking experienced professionals to enhance our pre-sales support of our corporate customers. As a Solutions Engineer, you'll align technology solutions with customer needs and serve as a trusted advisor. The ideal candidate will be a key partner in driving technology adoption and integration, helping customers maximize GitHub’s value while gaining hands-on experience in solving complex technical challenges, deepening industry expertise, and influencing strategic decision-making. Responsibilities Develop and maintain technical relationships in the pre-sales stage with business customers and prospects, acting as a key technical point of contact to ensure customer satisfaction and product adoption. Collaborate with the Corporate Sales team to identify customer business requirements, match them to product features, and provide live demonstrations of the GitHub Enterprise platform. Serve as an intermediary between sales and technical teams, communicating customer feedback to influence product strategy and contributing to internal knowledge bases. Educate prospects on product implementation and usage, while advocating for customer interests by sharing feedback within GitHub. Assist customers in integrating GitHub with existing development tools and workflows, providing technical guidance on DevOps pipelines, code deployment options, and network infrastructure. Maintain awareness of trends in the Source Control Management industry and contribute to both internal and customer documentation to support product usage and adoption. Articulate the value of AI and DevSecOps to external stakeholders through pre-sales presentations, product demonstrations, and technical documentation. Showcase our products: Conduct (live) demos of GitHub’s products, integrating broader industry trends (e.g., AI, DevSecOps) and tools into tailored customer scenarios. Industry and Product Knowledge: Maintain an up-to-date understanding of GitHub’s product landscape, emerging trends in developer tools (e.g., Generative AI), and customer-specific challenges. Provide coaching and insights to internal teams based on industry expertise. Qualifications Required Qualifications: 4+ years’ experience in technical consulting, technical consultative selling, or related technical/sales/industry experience, OR bachelor's degree in Computer Science, Information Technology, Engineering, or related field AND 2+ years’ experience in technical consulting, technical consultative selling, or related technical/sales/industry experience, OR master's degree in Computer Science, Information Technology, Engineering, or related field, OR equivalent experience. Preferred Qualifications: 6+ years' experience in technical consulting, technical consultative selling, or related technical/sales/industry experience 1+ year(s) experience in digital transformation using software modernization to drive customer business outcomes 1+ year(s) experience in business consulting, consultative selling, or customer facing experience GitHub values Customer-obsessed Ship to learn Growth mindset Own the outcome Better together Diverse and inclusive Manager fundamentals Model Coach Care Leadership principles Create clarity Generate energy Deliver success Who We Are GitHub is the world’s leading AI-powered developer platform with 150 million developers and counting. We’re also home to the biggest open-source community on earth (and 99% of the world’s software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub. Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are—because we know that people flourish when they can work on their own terms. Join us, and let’s change the world, together. Equal Employment Opportunity GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!
About GitHub As the global home for all developers, GitHub is the complete AI-powered developer platform to build, scale, and deliver secure software. Over 150+ million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate and experiment across 420+ million repositories. With all the collaborative features of GitHub, it has never been easier for individuals and teams to write faster, better code. Locations In this role you can work from Remote, India Overview GitHub is expanding its Enterprise Sales team, and we’re seeking experienced professionals to drive growth and deepen our engagement with large enterprise accounts. As a Senior Enterprise Account Executive II, you will take ownership of a portfolio of high-value enterprise accounts, executing complex sales strategies, building trusted relationships with executives, and aligning GitHub’s solutions with long-term customer business objectives. The ideal candidate will be a strategic partner in scaling enterprise adoption, shaping digital transformation initiatives, and developing expertise in navigating complex deal cycles while driving sustained customer success and revenue growth in the multi-regional and/or global marketplace. Responsibilities Develop and execute account plans for a portfolio of large enterprise accounts using sales methodologies like MEDDPICC to drive high volume sales and alignment with customer objectives. Build and maintain strong relationships with executive-level decision-makers within a focused set of accounts, acting as a trusted advisor to facilitate business transformation. Expand your network of key partners and decision-makers across an array of customer accounts to enhance sales and partner impact. Manage the sales pipeline and forecasting process for a portfolio of medium to large complex accounts, ensuring alignment with sales goals and risk mitigation. Proactively engage with a large number of customers to understand their business needs and advocate internally to prioritize their requests. *Utilize advanced market analysis techniques to develop strategic account plans that capitalize on emerging trends and competitive dynamics. *Drive complex solution selling efforts, customizing GitHub's offerings to address intricate business challenges and deliver measurable outcomes for a larger set of accounts. Ability to Travel to customer site as / when appropriate Qualifications Required Qualifications: 6+ years' experience in technology-related sales, technical selling, or a related field, OR bachelor's degree in business, Technology, Liberal Arts, or related field, AND 4+ years' experience in technology-related sales, technical selling, or a related field, OR master's degree in business administration AND 2+ years' experience in technology-related sales, technical selling, or a related field, OR equivalent experience. Ability to travel to serve business or client needs as appropriate. Preferred Qualifications: 8+ years' experience in SaaS technology-related sales, technical selling, or a related field. 2+ years’ enterprise-level strategic sales or equivalent experience Knowledge of sales methodologies such as MEDDPICC or Challenger Sale, with the ability to apply these frameworks to drive sales success Demonstrated ability to understand customer needs and provide tailored solutions that drive business value Experience selling into technology accounts with an emphasis on the software development ecosystem is strongly preferred Expertise in crafting comprehensive proposals that address the multifaceted needs of a diverse set of accounts Experience in aligning cross-functional strategies across the organization to deliver a seamless customer experience and achieve common goals GitHub values Customer-obsessed Ship to learn Growth mindset Own the outcome Better together Diverse and inclusive Manager fundamentals Model Coach Care Leadership principles Create clarity Generate energy Deliver success Who We Are GitHub is the world’s leading AI-powered developer platform with 150 million developers and counting. We’re also home to the biggest open-source community on earth (and 99% of the world’s software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub. Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are—because we know that people flourish when they can work on their own terms. Join us, and let’s change the world, together. Equal Employment Opportunity GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!
About GitHub As the global home for all developers, GitHub is the complete AI-powered developer platform to build, scale, and deliver secure software. Over 150+ million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate and experiment across 420+ million repositories. With all the collaborative features of GitHub, it has never been easier for individuals and teams to write faster, better code. Locations In this role you can work from Remote, India Overview GitHub is seeking a Senior Customer Success Manager to proactively guide enterprise organisations through their digital and business transformation journeys. This role is focused on driving customer adoption, value realisation, and long-term success with the GitHub platform while engaging senior business and technical decision-makers. The ideal candidate brings extensive experience in customer success management, change management, and enterprise adoption. You will align closely with internal teams and partners, lead customer success planning, and serve as a trusted advisor to executive stakeholders. As a senior member of the CSM organisation, you will also contribute to the evolution of GitHub’s customer success practices, mentor peers, and represent GitHub in both internal and external communities. Responsibilities Understanding the Customer Proactively align with internal teams on customers’ business priorities. Develop a deep understanding of customer business processes, outcomes, competition, key personas, and industry trends. Engage senior customer stakeholders to map and maintain stakeholder relationships. Ensure customer insights are captured and communicated across GitHub Driving Business Value Realization Use a data-driven approach to analyze customer adoption and optimize against KPIs, success measures, and expectations. Develop and execute customer success plans that align with customers’ business priorities and transformation objectives. Drive customer-specific roadmaps in collaboration with Sales, Engineering, Partners, and Customer Success Architects. Cultivate successful customer outcomes as references and case studies. Driving Change Management Partner with IT and business decision-makers to execute Customer Success Plans. Guide customers through organizational change using established change management principles. Influence leaders to implement, scale, and sustain change across their organization. Take accountability for resolving adoption and consumption blockers by bringing together the right resources. Guiding Customer Success Strategy Engage executives by providing insights and feedback that shape their digital and business transformation strategy. Leverage GitHub’s success frameworks to create customer journeys and dynamic success plans. Provide actionable feedback to GitHub on customer needs to influence product and program roadmaps. Managing Complex Global Service Integrators (GSIs) Lead strategic success planning and execution for large Global System Integrator (GSI) organizations where GitHub is the enterprise platform of choice. Navigate highly matrixed customer environments with multiple lines of business, geographies, and executive stakeholders. Drive alignment across GSI business and technical decision-makers, ensuring adoption and value realization at global scale through programs such as Center of Excellence (CoE) Manage complex governance structures, reporting, and success metrics across multi-region deployments. Influence long-term transformation strategies with GSIs, positioning GitHub as a critical enabler for their own customer delivery and innovation. Cross-Team Collaboration Lead cross-functional engagement to align account strategy, develop business outcomes, and enable execution. Integrate stakeholders across solution areas to increase solution relevance and impact. Identify and collaborate with Sales on Customer Success Qualifies Leads (CSQLs) Operational & Execution Excellence Manage customer health, pipeline, engagements, and blockers using Gainsight Lead solution-specific rhythms of business (ROB), governance processes, and reporting across your portfolio. Provide regular updates on customer transformation progress to account and regional stakeholders. Customer Trust & Advocacy Act as the voice of the customer by surfacing feedback, blockers, and escalations across GitHub. Build customer advocates and capture success stories to inspire adoption across the community. Establish trusted advisor status and secure executive sponsorship to sustain long-term success. Community Involvement & Mentorship Actively participate in internal and external communities, sharing best practices and insights. Identify customer trends and connect them to relevant programs and communities. Mentor peers and contribute to onboarding of new team members, sharing expertise and playbook improvements. Technical & Strategic Development Deepen competitive and strategic expertise through customer conversations and community engagement. Leverage development opportunities and technical partnerships (CSAs, Engineering) to continuously enhance GitHub expertise. Qualifications Required Qualifications 7+ years experience in customer success management, software adoption management, account management, professional services consulting, service delivery management, or customer-facing program management, including executive stakeholder management OR Bachelor’s Degree in Business, Engineering, Technology, or related field AND 5+ years experience OR Master’s Degree in Business, Engineering, Technology, or related field AND 3+ years experience OR equivalent experience Experience managing $10m+ global portfolios and leading Global System Integrators (GSIs) Experience with executive stakeholder management and a strong executive presence with proven ability to engage C-level and senior business decision-makers Demonstrated ability to influence cross-functional global teams and partners toward shared outcomes Ability to travel up to 25% Preferred Qualifications 9+ years experience in customer success management, software adoption management, account management, professional services consulting, service delivery management, or customer-facing program management, including executive stakeholder management 7+ years experience in enterprise SaaS, DevOps, DevSecOps, Developer AI, or SDLC domains3+ years experience working with GSIs on technology adoption at scale Deep experience with CRM and CSM tools (Salesforce, Totango, Gainsight, or similar) Track record of mentoring peers and shaping customer success best practices GitHub values Customer-obsessed Ship to learn Growth mindset Own the outcome Better together Diverse and inclusive Manager fundamentals Model Coach Care Leadership principles Create clarity Generate energy Deliver success Who We Are GitHub is the world’s leading AI-powered developer platform with 150 million developers and counting. We’re also home to the biggest open-source community on earth (and 99% of the world’s software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub. Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are—because we know that people flourish when they can work on their own terms. Join us, and let’s change the world, together. Equal Employment Opportunity GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!