Job
Description
Chief Product Officer (CPO) - Paytm Payments Bank Ltd. Location : Noida Experience : 15+ Years Function : Product Strategy & Development Reporting to : Chief Operating Officer (COO) Industry : Digital Banking / Payments / FinTech About the Role Paytm Payments Bank Ltd. (PPBL) is looking for a seasoned and visionary Chief Product Officer (CPO) to lead the Bank s product strategy and execution across all digital banking offerings. The CPO will be instrumental in driving product strategy, enhancing customer experience, innovation and ensuring regulatory compliance across key products like Wallet, CASA (Savings & Current Accounts), FASTag, IMPS, UPI, and other payment solutions. This is a senior leadership role requiring deep domain expertise, exceptional cross-functional leadership, and a strong understanding of the Indian regulatory and digital banking ecosystem. Key Responsibilities Product Leadership & Strategy 1. Lead the overall product strategy and roadmap for all core banking and payment products including Wallet, CASA, UPI, FASTag, IMPS, and more. 2. Translate business vision into customer-centric, scalable, and regulatory-compliant digital solutions. 3. Own the full product lifecycle - from ideation and development to launch, scale-up, and optimization. Customer Experience & Journey Ownership 1. Drive best-in-class user journeys across mobile and web platforms. 2. Leverage customer insights, analytics, and feedback to improve product performance and satisfaction. 3. Continuously track and improve metrics such as NPS, adoption, engagement, and churn. Regulatory & Compliance Alignment 1. Ensure product offerings adhere to all applicable RBI, NPCI, UIDAI, and other guidelines. 2. Collaborate closely with Compliance, Risk, Legal, and Audit teams to ensure full regulatory alignment and audit readiness. 3. Proactively identify and mitigate product-related risks. Cross-functional Collaboration & Team Management 1. Work closely with Tech/Engineering, Operations, Business, Compliance, and Customer Service to ensure seamless execution. 2. Act as the primary product interface with senior leadership and external stakeholders. 3. Lead and mentor high-performing product team. Performance Monitoring & Governance 1. Define and track KPIs across product performance, customer metrics, and operational efficiency. 2. Present key product updates and risk reviews to internal governance forums and regulatory bodies as required. Desired Candidate Profile Experience 1. Minimum 15 years of overall experience, with at least 10 years in leadership roles in digital banking, payments, or fintech. 2. Demonstrated success in launching and scaling digital financial products, especially Wallets, CASA, UPI, FASTag, IMPS, and related services. 3. Strong understanding of regulatory frameworks, compliance, and risk in banking or payments. 4. Experience in managing large teams and complex cross-functional initiatives. Skills & Competencies 1. Deep product management expertise with a customer-first mindset. 2. Strong knowledge of digital payment systems, APIs, banking systems, and mobile platforms. 3. Ability to operate in a highly regulated and fast-paced environment. 4. Excellent stakeholder management and communication skills. 5. Strategic thinker with strong execution focus. Education 1. Bachelor s degree in Engineering, Technology, or Business. 2. MBA or advanced degree is preferred from top ranked universities. Why Join Us 1. Opportunity to shape the future of digital banking and financial inclusion at scale. 2. Lead high-impact product innovation in one of India s most trusted payments banks. 3. Work with passionate teams in a mission-driven and regulated fintech environment. How to Apply Interested candidates may apply directly through this platform or email their updated profile to saurabh1.gupta@paytmbank.com
