Chief Operation Officer

We are seeking a dynamic and forward-thinking Chief Operating Officer (COO) to oversee and enhance all operational aspects of our B2B jewellery business based in Mumbai. Your primary responsibilities will include supervising manufacturing, supply chain management, logistics, compliance, and client services to ensure operational excellence, cost efficiency, and superior service delivery to our global wholesale and corporate customers. Your duties will involve designing and executing operational strategies that facilitate the efficient and high-quality distribution of jewellery products to our B2B clients. You will be instrumental in translating our company's strategic vision into actionable plans and performance indicators. Oversight of jewellery production processes, vendor relationships, and sourcing of raw materials will be crucial aspects of your role. Collaboration with the sales team to streamline client onboarding, order processing, and delivery procedures is essential for success in this position. Moreover, aligning operational capabilities with sales strategies and revenue goals, both domestically and internationally, will be a key focus area. Your expertise in managing supply chains, production capacity, and delivery schedules will be instrumental in supporting business growth and meeting the needs of our B2B clientele. In addition to ensuring client satisfaction by meeting product specifications and service level agreements, you will be responsible for managing logistics, implementing ERP systems, and identifying opportunities for operational enhancement. Upholding regulatory standards and mitigating risks across various operational functions will also be integral to your role. To excel in this position, you should possess 15-20 years of operational leadership experience in a B2B environment, preferably within the jewellery industry. A strong grasp of jewellery production processes, team management, and supply chain optimization is essential. Experience with ERP systems and a Bachelor's degree in Operations, Engineering, Business Administration, or a related field are required, with an MBA being preferred. If you are a results-oriented professional with a passion for operational excellence and a track record of driving efficiency and innovation in a B2B context, we invite you to join our team and lead our operational functions towards continued success and growth.,