Chief Operating Officer

Role Overview You are the experienced, driven, and strategic Chief Operating Officer (COO) responsible for managing day-to-day operations, streamlining service delivery, scaling city-wise operations, and ensuring the smooth functioning of our tech + human ecosystem for DAFY in Kerala. Key Responsibilities - Oversee daily business operations, driver performance, customer satisfaction, logistics, and backend service delivery. - Translate the company vision into actionable goals and implement operational strategies to scale across new cities efficiently. - Lead and build high-performing regional and functional teams, including city managers, support staff, and operational leads. - Work closely with the tech team to improve app performance, implement new features, and ensure smooth operations through automation and tools. - Manage operational budgets, control costs, and implement systems to enhance efficiency and unit economics. - Establish SOPs and systems for consistent service delivery, complaint resolution, and superior customer satisfaction. - Identify and build partnerships with hospitals, hospitality businesses, corporates, and other stakeholders to expand service lines. - Ensure all operations comply with legal and safety regulations while minimizing risk and liability. Qualification Required - 3-7 years of experience in operations or leadership roles, preferably in startups, mobility/logistics, hospitality, or tech-based service platforms. - Strong business acumen with the ability to scale operations efficiently and profitably. - Hands-on mindset with experience in managing ground-level execution and high-level strategy. - Excellent leadership, communication, and organizational skills. - Experience in managing distributed teams and working in a fast-paced, dynamic environment. - Familiarity with the Kerala market and urban mobility space is a strong advantage.,