Chief of Staff

About Us

We're Tiny Miracles, an Amsterdam and Mumbai-based foundation and social enterprise, and we're tired of talking to corporations and selling them on an idealized version of social procurement. It's super easy and you help make a better future for extremely vulnerable communities in Mumbai.

The fact is, by placing social impact at the heart of all we do, we aren't in the business of convenience. After 10 years of trial and error, our manufacturing process (we currently export 4 million products a year) revolves around taking the most inefficient, but impactful route from point A to B.

Sometimes, it looks like skill-training the most vulnerable groups we can find to create products for caring customers. Other times it looks like creating confident, liberated communities via storytelling workshops, trips to theme parks and mental health support. All whilst trying to inspire others to do as we do (or even do it better).

The fact is, lots of things can create impact.

About the role

We are seeking the Chief of Staff, this person will act as a trusted advisor and strategic partner to the Director of India, driving both operational excellence and long-term business strategy. This role bridges strategic planning with day-to-day execution, ensuring alignment, speed, and accountability across departments. The Chief of Staff will manage critical initiatives, streamline cross-functional operations, and provide decision support to leadership.

What you will be doing

Strategic Responsibilities

? Partner with the Director and leadership team to define, track, and execute organisational priorities and strategic goals.

? Lead strategic planning cycles, including annual business plans, performance dashboards, and progress reviews.

? Conduct business analyses and develop insights to support data-driven decision making.

? Serve as a thought partner to the Director in evaluating business opportunities, partnerships, and investments.

? Drive special projects, growth initiatives, and transformation programs that require executive oversight.

Operational Responsibilities

? Oversee day-to-day operations and ensure coordination between departments (Production, Impact & Marketing)

? Monitor key operational metrics and identify process inefficiencies or risks.

? Implement standardised operating procedures (SOPs), governance frameworks, and reporting mechanisms.

? Manage cross-functional initiatives ensuring alignment between strategy and execution.

? Facilitate effective internal communication between leadership and teams. Leadership & People Responsibilities

? Act as an extension of the Directorrepresenting them in meetings and ensuring follow-through on commitments.

? Mentor and guide project managers or strategy analysts working under the Chief of Staff's purview.

? Foster a culture of accountability, collaboration, and continuous improvement.

? Prepare executive presentations, reports, and communication materials for internal and external stakeholders.

What we are looking for

? Strong business acumen and analytical skills.

? Excellent project management and organizational abilities.

? Strategic thinker with an execution-focused mindset.

? Strong interpersonal and communication skills; ability to influence without authority.

? High emotional intelligence, discretion, and judgment in handling sensitive information.

? Proficiency in MS Office Suite, dashboards, and business analysis tools.

? Bachelor's degree in Business Administration, Management, Engineering, or related field.

? MBA or equivalent postgraduate qualification preferred.

? 815 years of progressive experience in operations, management consulting, or business strategy.

? Experience working closely with senior leadership or in a Chief of Staff/Business Manager capacity preferred

To apply: send your resume and a short note on why you want to join Tiny Miracles to [HIDDEN TEXT]